Virtual Brainstorming for an Innovation Advantage in Hybrid and Remote Work - The Decision Lab
Fear of losing their innovative edge pushes many leaders to reject hybrid and virtual work arrangements. They feel that on-site, synchronous brainstorming sessions are more effective than those done online, and push for staff to return to the office to avoid being overtaken by competitors.
Yet extensive research shows that hybrid and remote teams can gain an innovation advantage and outcompete in-person teams by adopting best practices for innovation. What explains this discrepancy between leadership beliefs and scientific evidence?
Having consulted1 for over a dozen companies on a strategic return back to the office, I discovered the root of the problem. The vast majority of leaders have tried to pursue innovation during lockdown by adapting their office-based approach of synchronous brainstorming to videoconference meetings. They found that videoconferences aren’t well suited for traditional brainstorming, and thus feel they need to go back to the office.
Unfortunately, these leaders are stuck with their existing methods for innovation, and haven’t investigated and adapted to modalities better suited to virtual innovation. This failure to adapt strategically to their new circumstances is now threatening their capacity for innovation.
References
- Consulting services. (n.d.). Disaster Avoidance Experts. https://disasteravoidanceexperts.com/consulting
- Tsipursky, G. (2021, May 25). What do employees want when they return to the office?. Disaster Avoidance Experts. https://disasteravoidanceexperts.com/what-do-employees-want-when-they-return-to-the-office/
- Tsipursky, G. (2021, July 6). Creating Competitive Advantage in Returning to the Office. Disaster Avoidance Experts. https://disasteravoidanceexperts.com/creating-competitive-advantage-in-returning-to-the-office/
- Melin, A., & Egkolfopoulou, M. (2021, June 1). Employees Are Quitting Instead of Giving Up Working From Home. Bloomberg. https://www.bloomberg.com/news/articles/2021-06-01/return-to-office-employees-are-quitting-instead-of-giving-up-work-from-home
- Iyengar, R. (2021, May 5). Google backtracks on office returns and will allow employees to work remotely. CNN. https://edition.cnn.com/2021/05/05/tech/google-office-remote-work-pandemic/index.html
- DeGeurin, M. (2021, June 25). Big Tech’s struggle to bring its workers back to the office. Insider Intelligence. https://www.emarketer.com/content/big-tech-s-struggle-bring-its-workers-back-office
- Antons, D., & Piller, F. (2014, October 7). Opening the black box of “Not invented here”: Attitudes, decision biases, and behavioral consequences | Academy of management perspectives. Academy of Management. https://journals.aom.org/doi/abs/10.5465/amp.2013.0091
- Tsipursky, G. (2021, May 19). Returning to the Office and Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage. Amazon.com. https://www.amazon.com/gp/product/B095J5NNJW/ref=as_li_qf_asin_il_tl?ie=UTF8&tag=intentinsigh-20&creative=9325&linkCode=as2&creativeASIN=B095J5NNJW&linkId=78ad7c97cef73259f8a7edf8f22ad158
- Tsipursky, G. (2021, July 20). Redefining Hybrid Office Space to Boost Employee Productivity. Disaster Avoidance Experts. https://disasteravoidanceexperts.com/redefining-hybrid-office-space-to-boost-employee-productivity/
- Paulus, P., & Nijstad, B. (2019, May 23). The Oxford Handbook of Group Creativity and Innovation. Oxford University Press. https://books.google.com.ph/books?hl=en&lr=&id=YiSQDwAAQBAJ&oi=fnd&pg=PA287&dq=brainstorming&ots=h09z-CoGUY&sig=pQmkLC_WEsRF_-_bmH7xufjphcY&redir_esc=y#v=onepage&q=brainstorming&f=false
- Paulus, P., & Nijstad, B. (2003, September 4). Group Creativity: Innovation through Collaboration. Oxford University Press. https://books.google.com.ph/books?hl=en&lr=&id=9QE2fXW_ce0C&oi=fnd&pg=PA160&dq=brainstorming&ots=nHVdC92El8&sig=2vlgmEbBNsiOlcXmNe82TxFcpok&redir_esc=y#v=onepage&q=brainstorming&f=false
- Gallupe, R.B., & Cooper, W. (1993, October 15). Brainstorming Electronically. MIT Sloan Management Review. https://sloanreview.mit.edu/article/brainstorming-electronically/
- Tsipursky, G. (2020, April 21). The Secret of Getting Optimistic and Pessimistic Employees to Collaborate Effectively. Disaster Avoidance Experts. https://disasteravoidanceexperts.com/the-secret-of-getting-optimistic-and-pessimistic-employees-to-collaborate-effectively/
- Gallupe, R. B., Bastianutti, L. M., & Cooper, W. H. (1991). Unblocking brainstorms. Journal of Applied Psychology, 76(1), 137–142. https://doi.org/10.1037/0021-9010.76.1.137
- Whyte, G. (1989). Groupthink Reconsidered. AMR, 14, 40–56. https://doi.org/10.5465/amr.1989.4279001
- Mullen, B., Johnson, C., & Salas, E. (1991). Productivity Loss in Brainstorming Groups: A Meta-Analytic Integration. Basic and Applied Social Psychology, 12:1, 3-23. https://doi.org/10.1207/s15324834basp1201_1
- Furnham, A. (2000). The Brainstorming Myth. Business Strategy Review, 11: 21-28. https://doi.org/10.1111/1467-8616.00154
- Putman, V.L., & Paulus, P.B. (2009). Brainstorming, Brainstorming Rules and Decision Making. The Journal of Creative Behavior, 43: 29-40. https://doi.org/10.1002/j.2162-6057.2009.tb01304.x
- Bouchard, T. J., Jr., & Hare, M. (1970). Size, performance, and potential in brainstorming groups. Journal of Applied Psychology, 54(1, Pt.1), 51–55. https://doi.org/10.1037/h0028621
- Pronin, E., Lin, D. Y., & Ross, L. (2002). The Bias Blind Spot: Perceptions of Bias in Self Versus Others. Personality and Social Psychology Bulletin, 28(3), 369–381. https://doi.org/10.1177/0146167202286008
- Rossiter, J. R., & Lilien, G. L. (1994). New “Brainstorming” Principles. Australian Journal of Management, 19(1), 61–72. https://doi.org/10.1177/031289629401900104
- Miron-Spekto, E., Gino, F., & Argote, L. (2011). Paradoxical frames and creative sparks: Enhancing individual creativity through conflict and integration. Organizational Behavior and Human Decision Processes, 116(2), 229-240. https://doi.org/10.1016/j.obhdp.2011.03.006
- Liu, Y., Xu, S., & Zhang, B. (2020). Thriving at Work: How a Paradox Mindset Influences Innovative Work Behavior. The Journal of Applied Behavioral Science, 56(3), 347–366. https://doi.org/10.1177/0021886319888267
- Schad, J., Lewis, M., Raisch, S., & Smith, W. (2016). Paradox Research in Management Science: Looking Back to Move Forward. ANNALS, 10, 5–64. https://doi.org/10.5465/19416520.2016.1162422
- Gallupe, R. B., Dennis, A., Cooper, W., Valacich, J., Bastianutti, L., & Nunamaker, J.Jr. (1992). Electronic Brainstorming And Group Size. AMJ, 35, 350–369, https://doi.org/10.5465/256377
Chamorro-Premuzic, T. (2015, April 2). Why Brainstorming Works Better Online. HBR. https://hbr.org/2015/04/why-brainstorming-works-better-online
About the Author
Gleb Tsipursky
Dr. Gleb Tsipursky is a behavioral economist, cognitive neuroscientist, and a bestselling author of several books on decision-making and cognitive biases. His newest book is Pro Truth: A Pragmatic Plan to Put Truth Back Into Politics (Changemakers Book, 2020). Dr. Tsipursky is on a mission to protect people from dangerous judgment errors through his cutting-edge expertise in disaster avoidance, decision making, social and emotional intelligence, and risk management. He founded Disaster Avoidance Experts, a behavioral economics consulting firm that empowers leaders and organizations to avoid business disasters. His thought-leadership has been featured in over 500 articles that he has published as well as 450 interviews he has given to popular venues such as CBS News, Scientific American, Psychology Today, and Fast Company, among others. Dr. Tsipursky earned his PhD in the History of Behavioral Science at the University of North Carolina at Chapel Hill, his M.A. at Harvard University, and his B.A. at New York University.
About us
We are the leading applied research & innovation consultancy
Our insights are leveraged by the most ambitious organizations
“
I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.
Heather McKee
BEHAVIORAL SCIENTIST
GLOBAL COFFEEHOUSE CHAIN PROJECT
OUR CLIENT SUCCESS
$0M
Annual Revenue Increase
By launching a behavioral science practice at the core of the organization, we helped one of the largest insurers in North America realize $30M increase in annual revenue.
0%
Increase in Monthly Users
By redesigning North America's first national digital platform for mental health, we achieved a 52% lift in monthly users and an 83% improvement on clinical assessment.
0%
Reduction In Design Time
By designing a new process and getting buy-in from the C-Suite team, we helped one of the largest smartphone manufacturers in the world reduce software design time by 75%.
0%
Reduction in Client Drop-Off
By implementing targeted nudges based on proactive interventions, we reduced drop-off rates for 450,000 clients belonging to USA's oldest debt consolidation organizations by 46%