A person behind a counter serves food samples to people wearing face masks, set in a bustling, brightly-lit store with various signage in Chinese characters.

What Does China Approaching Epidemic Peak Mean for Us? Communicating Risk in the Age of Social Media.

read time - icon

0 min read

Mar 18, 2018

I listen to the radio everyday on my drive to work and I’ve been hearing a lot about COVID-19 (Coronavirus). Tales of its spread across the globe, proposed plans for preventative action, and tips for staying busy in self-quarantine are now mainstays of my commute. All this despite the risk of infection where I live in Canada remaining low, at the time of writing.

Yet, the level of risk doesn’t seem to correlate with the behavior of many Canadians. 

We’ve all seen social media posts or news reports of shelves across the country empty of hand sanitizer and facemasks, pasta and toilet paper. A friend shared on Twitter that her hair salon has cancelled her appointment, citing risk of coronavirus as the reason for this self-imposed shutdown (despite only 2 reported cases in the entire province at the time). 

What is driving this seemingly disproportionate response? 

It is well established that the response to the threat of disease is driven by people’s perception of risk (1). That is, however great or small we personally believe our risk to be is often a better predictor of our behavior than is an objective metric of that risk (2). In turn, our perceptions of risk are influenced by information we encounter in the media (1). Yet, as mentioned, the broadcasters here have consistently drawn attention to the relatively low risk at present. What then can explain the disparity? 

At the start of an epidemic (or now, a pandemic) information received about the crisis by the media greatly influences our behavior (3), which in turn affects the efficacy of societal responses necessary to contain the spread. However, the information we receive is no longer like what it once was: dependent on geography (4). Most of us regularly use social media — I personally am on Twitter and Instagram multiple times a day — and receive much of our information and news headlines from both friends and strangers, at home and across the globe. This information can be consumed by anyone, and although it is accessed within a cluster of ‘followers’, these ‘followers’ are not close in physical proximity (4). Though a pandemic is a global struggle, the transmission risk across different countries is not equal, and so the perception of risk and the corresponding responses should not be either. For those of us on social media, we are constantly exposed to information that does not necessarily pertain to our local communities, and therefore our reactions may not correlate to local disease risk (4). 

In a pandemic, information on the risk of infection is often coupled with information on prevention behaviors — and the former can impact the uptake of the latter. Both types of information have been visible on social media in recent weeks. More recently, social media posts have encouraged social distancing by deeming those who continue going out to bars and restaurants as “irresponsible”. My exposure over the past few days to this content resulted in feelings of guilt that led me to cancel a little getaway to a neighbouring community. 

Whether it was aligned with actual risk or not, the quantity of the information being shared, and who is sharing this information, has undoubtedly influenced my uptake of preventative measures. Research suggests that such promotion of disease prevention behaviors on social media is actually quite effective (4,5). This is thought to be due to both ‘homophily’ in and ‘clustering’ of our virtual social networks (5). Homophily is “the tendency of people to associate with those who resemble them” (5), while clustering is the “tendency for people’s friends to be connected to each other through redundant ties” (5). In other words, we are more likely to adopt a health behavior if we know someone similar to us has done so, too (5). 

References

  1. Tchuenche, Jean M., et al. “The impact of media coverage on the transmission dynamics of human influenza.” BMC Public Health 11.S1 (2011): S5.
  2. Paek, H. J., & Hove, T. (2017). Risk perceptions and risk characteristics. In Oxford Research Encyclopedia of Communication.
  3. Xiao, Yanni, Sanyi Tang, and Jianhong Wu. “Media impact switching surface during an infectious disease outbreak.” Scientific reports 5 (2015): 7838.
  4. Verelst, Frederik, Lander Willem, and Philippe Beutels. “Behavioural change models for infectious disease transmission: a systematic review (2010–2015).” Journal of The Royal Society Interface 13.125 (2016): 20160820.
  5. Laranjo, Liliana, et al. “The influence of social networking sites on health behavior change: a systematic review and meta-analysis.” Journal of the American Medical Informatics Association 22.1 (2015): 243-256.

About the Author

Sara Ferwati

Sara Ferwati

Government of Nunavut

Sara is an Epidemiologist working in Nunavut. She obtained her MSc in Public Health from McGill University. Prior to her career in public health, she was a biochemist, and holds an MSc in Biochemistry from McGill University. Her interest in social determinants of health, and health behaviour change led to this career transition. She is also the co-founder of Climbable, a Montreal based non-profit focused on involving Canadians in climate action.

About us

We are the leading applied research & innovation consultancy

Our insights are leveraged by the most ambitious organizations

Image

I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.

Heather McKee

BEHAVIORAL SCIENTIST

GLOBAL COFFEEHOUSE CHAIN PROJECT

OUR CLIENT SUCCESS

$0M

Annual Revenue Increase

By launching a behavioral science practice at the core of the organization, we helped one of the largest insurers in North America realize $30M increase in annual revenue.

0%

Increase in Monthly Users

By redesigning North America's first national digital platform for mental health, we achieved a 52% lift in monthly users and an 83% improvement on clinical assessment.

0%

Reduction In Design Time

By designing a new process and getting buy-in from the C-Suite team, we helped one of the largest smartphone manufacturers in the world reduce software design time by 75%.

0%

Reduction in Client Drop-Off

By implementing targeted nudges based on proactive interventions, we reduced drop-off rates for 450,000 clients belonging to USA's oldest debt consolidation organizations by 46%

Read Next

The image depicts a detailed diorama or model display of a Nazi rally, with miniature figures of Nazi soldiers, officials, and flags prominently featuring swastikas. The scene is filled with figures arranged in a setting that likely represents a propaganda event or military parade during the Third Reich. The flags and symbols of Nazi Germany are clearly visible throughout the scene, conveying the historical context of the time.
Insight

Beyond Irrational Politics

What can behavioral science tell us about politics? A lot, it turns out. Political polarization has intensified to the extent that we give our trust based on who says something, not what they say.

Notes illustration

Eager to learn about how behavioral science can help your organization?