Right now, stress is thriving, especially in the United Kingdom. This year the Mental Health Foundation have performed the largest known study of UK stress levels to date, with more than 4,500 participants, and the results are staggering. During the past year, 74% of respondents reported feeling so stressed that they felt “overwhelmed or unable to cope” .
This is no small claim, and the statistic underlies an unacceptable situation that more and more people are having to endure. The result highlights the increasingly urgent need to understand what is causing such overwhelming stress levels, and to recognise the potential consequences if we do not act to remedy the situation.
What is stress?
To some extent, the reaction which we might refer to as ‘stress’ on a daily basis can be unavoidable, and simply a part of normal life. However, stress is officially defined by HSE as a reaction to “excessive” pressures or demands , as distinguished from ordinary day-to-day pressure. This means that stress is not, and should not be treated as, the norm. On the contrary, consistent stress should be treated as a warning sign that the demands placed on the individual need to be reduced.
Certainly, acute stress has its place in evolutionary terms. In primal situations of danger, like being chased by an animal predator, stress was a useful mediator of response choices. Its function was to take the reins to promote our survival. On sight of a predator, our stress response would activate the sympathetic nervous system and catapult us straight into a fight-or-flight state. Distractions like hunger were helpfully suppressed, to prevent our energy and attention from being diverted away from the life-or-death choice between standing our ground or fleeing.
While we may no longer have to run from predators on a daily basis, our bodies continue to produce the same physical response to modern-day causes of acute stress. This is why we might lose our appetite and feel like running away before a big presentation at work.
Behavioral Science, Democratized
We make 35,000 decisions each day, often in environments that aren’t conducive to making sound choices.
At TDL, we work with organizations in the public and private sectors—from new startups, to governments, to established players like the Gates Foundation—to debias decision-making and create better outcomes for everyone.
Why does it matter?
To some extent, the evolutionary advantages of stress can translate into the modern-day workplace, channelling our focus into higher priorities, forgoing lesser ones, and therefore dealing with urgent situations more quickly. Ultimately, however, the extreme response which was necessary in the face of a hungry lion is disproportionate in non-life-threatening situations in the boardroom – and can in fact become actively harmful. When excessive stress is experienced as a part of daily life, it can become chronic, and can cause serious health problems. Stress has been specifically linked to depression  as well as more general changes in mood, behavior and physical health.
Recently, a lesser-known impact of stress is increasingly becoming a focus of research: the impact of stress on decision-making. In 2012, an experiment showed that chronic stress biases human decision-making towards habits rather than goals . This study tested two groups of participants – one group had been exposed to severe stress (this group consisted of students in preparation for a medical selection exam), and one group had not. Both groups were given the identical task of repeatedly making choices between several options on a screen. Each option resulted in the participant receiving either a food-based reward, some water (a neutral outcome), or nothing. Participants were instructed to learn (and to choose) the options which most often resulted in the food-based rewards.
During a break, participants were allowed to eat until they confirmed that they no longer wanted or ‘valued’ the food-based reward, and the experiment was then continued. Participants were informed that from this point onwards all options would now have an equal probability of delivering a food-based reward. The non-stressed group adapted their choices based on their current needs and wants (i.e. their decreased desire for food), and also based on the altered outcomes of the options. In other words, they continued to make goal-directed decisions.
However, the stressed participants continued to rely on the habitual choices they had learned earlier in the experiment, and failed to adjust these according to their reduced hunger or the altered probabilities of reward. In other words, stressed participants could not adapt based on the outcomes of their behavior.
The study also made use of fMRI scans to examine what was happening in the brains of stressed participants. Structural changes were observed, and the results also showed that the neural networks which govern decision-making are activated differently under chronic stress. Activation shifted from the associative (goal-orientated) circuit to the sensorimotor (habitual) circuit. This provided a neurological map for the observed differences in decision-making behaviors between the two groups.
In some situations, evidently, habitual decision-making is helpful – when you leave the house for work, it is useful to be able to trust habit to remind you to pick up your keys, phone and bag on your way out. However, it is also necessary to be able to override habitual decisions in order to adapt to changing circumstances. For example, a change in the weather might mean that we might need to add a different item into the mix, like an umbrella or a raincoat.
As the former experiment demonstrated, this ability to adapt is inhibited under acute stress; the brain resorts to habitual decision-making because it exerts less demands on our cognitive resources. Forgetting the umbrella on a rainy day may not be a big problem, but reliance on habitual decision-making is not optimal when making complex decisions with significant life outcomes, be it deciding how to navigate our career goals or choosing healthy eating over habitual snacking.
Perhaps more worryingly, a recent study conducted in 2017  suggested that it is not only the methodology of our decision-making which is altered under chronic stress, but also our ability to make a reliable cost-benefit evaluation. This study found that in rodents, chronic stress exposure resulted in an “abnormal evaluation of costs and benefits”, which translated into “non-optimal decision-making”, with an increased probability of choosing high-risk and high-reward options. In this way, chronic stress can mar the quality of our decisions and cause us to focus more on potential rewards and too little on potential risks.
This becomes problematic when weighing up life-changing decisions, such as changing career or having a baby. Again, this study revealed parallel alterations in the activation of the neural circuits used for decision-making. It suggests that this functional alteration in the brain could be the underlying physical link between stress and aberrant decision-making. For individuals consistently exposed to excessive stress – in highly-pressured jobs, for example – these detrimental effects on decision-making are likely to impact negatively on life outcomes.
What is making us so stressed?
Work consistently emerges in research as one of the most prominent sources of stress in the UK. Among the most commonly-cited factors in work-related stress are heavy workload and long hours, as well as a lack of control or autonomy at work . Indeed, in the OECD Better life index, the UK emerges only 28th out of 38 countries in the rankings of work-life balance. It is clear that we have lessons to learn from those topping the ranks, with the Netherlands and Denmark emerging as the two best-rated countries.
The UK’s soaring rates of workplace stress, however, are old news. The Labour Force Survey statistics suggest that the sky-high rates of work-related stress in this country have remained relatively constant since 2003 . Work-related stress should be, in theory, relatively easy to access through interventions, and health and safety legislation already holds employers legally accountable for protecting employees from health problems arising from workplace stress. Interestingly, an HSE report for 2016/17 even suggests that the UK is “better placed than many in Europe for having an action plan to prevent work-related stress, at 60%” . So why does the problem remain?
It is apparent from the enduring statistics that the existing legislation and action plans are not enacted rigorously enough. In a study conducted in 2014, for example, 80% of respondents claimed that they would not feel able to discuss stress with their employer , mostly because they felt afraid of being stigmatised and were concerned that the disclosure might reduce their chances for promotion. The latter reason suggests an unspoken expectation that employees will simply accept and shoulder excessive burdens. As the statistics show, this attitude is simply producing an unhealthy and unhappy workforce.
The AI Governance Challenge
So what can we do?
Evidently, a cultural shift is needed. Accountability is key: employers need to take active responsibility for reducing workplace stress levels. Whether this involves introducing flexible hours, giving employees more control over their schedule, or simply encouraging openness to discuss stress-related issues.
Openness to real change in the workplace is yet to be embraced in the UK, and is much-needed. Other countries are already exploring a deep-seated shift in work culture. In Sweden, for example, a six-hour working day was piloted in 2015-17. While the six-hour day has not yet been adopted as a country-wide standard, the pilot itself showed a commendable effort to prioritise the issue of work-life balance. UK policy-makers need to mirror this openness to cultural change, and to recognise the damaging impact of chronic stress on the decisions we make every day.
 “Mental Health Statistics: Stress”, Mental Health Foundation, accessed June 04, 2018, https://www.mentalhealth.org.uk/statistics/mental-health-statistics-stress.
 “Work-Related Stress and How to Tackle It”, Health and Safety Executive, accessed June 04, 2018, https://www.hse.gov.uk/stress/what-to-do.htm.
 Hideki Miura, Norio Ozaki, Makoto Sawada, Kenichi Isobe, Tatsuro Ohta and Toshiharu Nagatsu, “A link between stress and depression: Shifts in the balance between the kynurenine and serotonin pathways of tryptophan metabolism and the etiology and pathophysiology of depression”, The International Journal on the Biology of Stress 11, no. 3 (2008): 198-209, doi:10.1080/10253890701754068.
 José M. Soares, Adriana Sampaio, Luis M. Ferreira, Nadine C. Santos, Fernanda Marques, Joana A. Palha, João J. Cerqueira, and Nuno Sousa, “Stress-induced changes in human decision-making are reversible”, Translational Psychiatry 2, no. 7 (2012): e131, doi:10.1038/tp.2012.59.
 Alexander Friedman, Daigo Homma, Bernard Bloem, Leif G. Gibb, Ken-ichi Amemori, Dan Hu, Sebastien Delcasso, Timothy F. Truong, Joyce Yang, Adam S. Hood, Katrina A. Mikofalvy, Dirk W. Beck, Norah Bguyen, Erik D. Nelson, Sebastian E. Toro Arana, Ruth H. Vorder Bruegge, Ki A. Goosens, and Ann M. Graybiel, “Chronic Stress Alters Striosome-Circuit Dynamics, Leading to Aberrant Decision-Making”, Cell 171, no. 5 (2017): 1191-1205, doi:10.1016/j.cell.2017.10.017.
 “Work-Related Stress”, Eurofound, accessed June 04, 2018, https://www.eurofound.europa.eu/observatories/eurwork/comparative-information/work-related-stress.
 “Labour Force Survey (2017)”, Health and Safety Executive, accessed June 04, 2018, https://www.hse.gov.uk/statistics/causdis/stress/.
 “European Comparisons”, Health and Safety Executive, accessed June 04, 2018, https://www.hse.gov.uk/statistics/european/european-comparisons.pdf
 “Workplace Stress: A Stigma in the UK”, Slater and Gordon, accessed June 04, 2018, https://www.slatergordon.co.uk/media-centre/press-releases/2014/07/workplace-stress-a-stigma-in-uk/
About the Author
Hannah completed a conversion MSc in Psychology at Brunel University, having taken her undergraduate degree at Cambridge in English Literature. With several years’ experience working in business (finance and insurance), her particular interests lie in applying cognitive psychology to decision-making and its application in consumerism and the workplace.