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Building an incentive framework & toolkit for knowledge sharing and reuse

Case Study


The World Bank has more than 10,000  employees in 120 offices worldwide. The organization  has amassed one of the largest bodies of development knowledge in the world. 

In the context of its goals for 2030, the Bank recognizes the enormous opportunity of improving on-the-ground results by increasing the effective capture, sharing, curation and reuse of this knowledge. However, the same realities that yielded this massive amount of information also pose significant challenges to managing it and deriving value from it.

The Challenge

TDL was approached to build a knowledge sharing incentive framework, based on evidence about what motivates people to behave the way they do within the context of the Bank. 

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