Behavioral Perspective

What is Behavioral Perspective?

The behavioral perspective suggests that we must only reference what is observable when trying to understand human behavior. Classically, this perspective rejects internal processes and focuses on behavior as a consequence of interactions with the environment.1

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The Basic Idea

Many philosophers, scientists and biologists have long sought to answer a simple question: What motivates human beings? What can explain our decisions, actions and behavior?

The behavioral perspective belongs to a school of thought known as behaviorism or behavioral theory. Behavioral theory is the overarching analysis of human behavior focused on examining a person’s environment and learned associations. Behaviorism suggests that all behavior is acquired through conditioning and can therefore be observed without consideration of thoughts or feelings. Since all behavior is but a response, behaviorism also suggests that anyone can learn to perform any action with the right conditioning. Instead of attributing talents, skills, or behaviors to genetics, personality, or cognition, behaviorists believe them to be simply a product of conditioning.2

Give me a dozen healthy infants, well-formed, and my own specified world to bring them up and I’ll guarantee to take any one at random and train him to become any type of specialist I might select – doctor, lawyer, merchant-chief, and yes, even beggar man and thief – regardless of his talents, penchants, tendencies, abilities, vocations, and race of his ancestors.


– John B. Watson in his paper “Psychologists as the Behaviorists View It”2

About the Authors

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Dan Pilat

Dan is a Co-Founder and Managing Director at The Decision Lab. He is a bestselling author of Intention - a book he wrote with Wiley on the mindful application of behavioral science in organizations. Dan has a background in organizational decision making, with a BComm in Decision & Information Systems from McGill University. He has worked on enterprise-level behavioral architecture at TD Securities and BMO Capital Markets, where he advised management on the implementation of systems processing billions of dollars per week. Driven by an appetite for the latest in technology, Dan created a course on business intelligence and lectured at McGill University, and has applied behavioral science to topics such as augmented and virtual reality.

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Dr. Sekoul Krastev

Sekoul is a Co-Founder and Managing Director at The Decision Lab. He is a bestselling author of Intention - a book he wrote with Wiley on the mindful application of behavioral science in organizations. A decision scientist with a PhD in Decision Neuroscience from McGill University, Sekoul's work has been featured in peer-reviewed journals and has been presented at conferences around the world. Sekoul previously advised management on innovation and engagement strategy at The Boston Consulting Group as well as on online media strategy at Google. He has a deep interest in the applications of behavioral science to new technology and has published on these topics in places such as the Huffington Post and Strategy & Business.

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I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.

Heather McKee

BEHAVIORAL SCIENTIST

GLOBAL COFFEEHOUSE CHAIN PROJECT

OUR CLIENT SUCCESS

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Annual Revenue Increase

By launching a behavioral science practice at the core of the organization, we helped one of the largest insurers in North America realize $30M increase in annual revenue.

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Increase in Monthly Users

By redesigning North America's first national digital platform for mental health, we achieved a 52% lift in monthly users and an 83% improvement on clinical assessment.

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Reduction In Design Time

By designing a new process and getting buy-in from the C-Suite team, we helped one of the largest smartphone manufacturers in the world reduce software design time by 75%.

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Reduction in Client Drop-Off

By implementing targeted nudges based on proactive interventions, we reduced drop-off rates for 450,000 clients belonging to USA's oldest debt consolidation organizations by 46%

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