Why do we compare everything to the first piece of information we received?

Anchoring Bias

, explained.
Bias

What is the Anchoring bias?

The anchoring bias is a cognitive bias that causes us to rely heavily on the first piece of information we are given about a topic. When we are setting plans or making estimates about something, we interpret newer information from the reference point of our anchor instead of seeing it objectively. This can skew our judgment and prevent us from updating our plans or predictions as much as we should.

A cartoon titled "Anchoring Effect" shows two mugs, each with a price tag of $300. The left mug has only the $300 price tag, while the right mug's tag has $1,000 crossed out, showing $300 as the new price. A stick figure below points to the right mug, saying, "That's like free money!

Where this bias occurs

Imagine you’re out shopping for a present for a friend. You find a pair of earrings that you know they’d love, but they cost $100, way more than you budgeted for. After putting the expensive earrings back, you find a necklace for $75—still over your budget, but hey, it’s cheaper than the earrings! You buy them and make your way out of the mall.

As you’re leaving, you see a fun t-shirt hanging in a store window that your friend would really love, and it’s only $30. Why did you jump so quickly to buy the necklace instead of shopping around for other gift options? Because the initial price of the earrings became your anchor point for evaluating subsequent pricing information, shifting your perspective on what constitutes a good deal. The $100 established a clear price point in your mind. As a result, you evaluated the $75 necklace in relation to this set price point instead of looking at the cost objectively—the necklace seemed like a steal compared to the cost of the earrings! If you had encountered the necklace first, you would have been less inclined to buy it, instead holding out something in your budget like that awesome t-shirt.

Individual effects

When we become anchored to a specific figure or plan of action, we end up filtering all new information through the framework we initially drew up in our head, distorting our perception. This makes us reluctant to change our plans significantly, even if the situation calls for it. For instance, we often anchor to a generous underestimation of how long a task will take, then we resist adjusting our plans even when it becomes clear our initial time estimation was off. Perhaps you assume you’ll only need 20 minutes to shower and get ready for dinner with a friend but fail to inform them when everything is taking you twice as long as expected.

Why does this happen? The anchoring bias often causes us to overlook new information that would be relevant to our decision. Instead, we rely on the initial anchor—which usually is not relevant to our decision at all. The price of the earrings in the earlier example should be arbitrary when considering the price of the necklace. Despite this, we focus on this irrelevant initial information and neglect actual relevant information, like the possibility of more affordable gifts.

Besides impacting our shopping behavior and time management skills, the anchoring bias can lead to more severe lapses in judgement, like when it comes to investing and negotiating salaries. For example, historical stock values commonly become anchors for investors.17 Although these anchored values are unrelated to current market conditions, they can cause investors to hold out in the pursuit of a target return. Say a trader buys a stock at $100. This number becomes their new reference point for that stock’s value when making subsequent judgments about whether to sell or buy more of the same stock, regardless of its actual value.

"The average investor's return is significantly lower than market indices due primarily to market timing."

— Daniel Kahneman, behavioral scientist and author of Thinking, Fast and Slow

Similarly, the initial salary figure mentioned in a job offer can serve as an anchor that influences the entire negotiation. A very low initial offer might encourage a job seeker to settle for a lower salary than they deserve simply because they now see it as the “going rate.” The job seeker ends up evaluating a subsequent salary offer based on its relation to the anchor point of the initial offer instead of its relation to their ideal salary.18 This is why setting specific, ambitious goals beforehand can help improve your success in negotiations.

Systemic effects

The anchoring bias is extremely pervasive, and it’s thought to drive many other cognitive biases, such as the planning fallacy and the spotlight effect. Acting either on its own or in combination with other biases, the anchoring bias has significant systemic effects across various industries, from law to healthcare. Importantly, this bias can affect decisions made by individuals and groups alike.19 For instance, it can influence courtroom judgments, where research shows that prison sentences assigned by jurors and judges can be swayed by providing an anchor.2,3 Whenever an idea or proposal is introduced early in discussions, groups have a tendency to refer to this anchor point when assigning sentences, creating policies, making hiring decisions, negotiating with contractors, and more.

Anchoring bias in the medical system

The anchoring bias can also have a serious impact on medical decisions, contributing to the problem of frequent misdiagnoses and hurting the public’s trust in healthcare. Research shows that when people visit the doctor with a health concern, clinicians have a tendency to stick with their initial impressions, even as new information becomes available.20 It’s possible that a doctor may decide to commit to a patient’s initial diagnosis and treatment path despite changing symptoms. Because of the anchoring bias, new information—such as the presence of new or deteriorating symptoms—does not always change clinical decisions as much as it should.

Here’s a real-life example: in a study on patients with known congestive heart failure, doctors often failed to overlook these patients’ initial diagnosis when they presented to the Veterans Affairs emergency department with shortness of breath.21 When these patients mentioned their heart condition, physicians were less likely to test for a pulmonary embolism, often leading to a delayed diagnosis of this unrelated condition.

These issues cannot entirely be blamed on the anchoring bias. Overall, cognitive biases are a significant problem in the healthcare field. One study found that biases such as overconfidence, availability, and the anchoring effect were associated with inaccuracies in diagnosing patients in 36% to 77% of cases.22 Clearly, mitigating these biases is essential for improving clinical reasoning and ensuring diagnostic accuracy in healthcare.

Why it happens

The anchoring bias is one of the most robust effects in psychology. Many studies have confirmed its effects and have shown that we can often become anchored by values that aren’t even relevant to the task at hand. In one study, people were asked for the last two digits of their social security number. Next, they were shown a number of different products, including items like computer equipment, bottles of wine, and boxes of chocolate. For each item, participants indicated whether they would be willing to pay the amount of money formed by their two digits. To illustrate, if somebody’s number ended in 34, they would say whether or not they would pay $34 for each item. After that, the researchers asked what the maximum amount was that the participants would be willing to pay.

Even though somebody’s social security number is nothing more than a random series of digits, those numbers affect their decision-making. People whose digits amounted to a higher number were willing to pay significantly more for the same products when compared to those with lower numbers.9 The anchoring bias also holds when anchors are obtained by rolling dice or spinning a wheel, even when researchers remind people that the anchor is irrelevant.4

Given its ubiquity, anchoring appears to be deeply rooted in human cognition. Its causes are still being debated, but the most recent evidence suggests that it happens for different reasons depending on where the anchoring information comes from. We can become anchored to all kinds of values or pieces of information, regardless of whether we came up with them ourselves or were provided with them.4 

When we come up with anchors ourselves: The anchor-and-adjust hypothesis

The original explanation for the anchoring bias comes from Amos Tversky and Daniel Kahneman, two of the most influential figures in behavioral economics. In a 1974 paper called “Judgment under Uncertainty: Heuristics and Biases,” Tversky and Kahneman theorized that when people try to make estimates or predictions, they begin with some initial value, or starting point, and then adjust from there. The anchoring bias happens because the adjustments aren’t usually significant, leading to faulty decision-making. This has become known as the anchor-and-adjust hypothesis.

To back up their theory of anchoring, Tversky and Kahneman ran a study where high school students were instructed to guess the answers to mathematical equations in a very short period of time. For example, within five seconds, the students were asked to estimate the product:

8 x 7 x 6 x 5 x 4 x 3 x 2 x 1

Another group was given the same sequence, but in reverse:

1 x 2 x 3 x 4 x 5 x 6 x 7 x 8

The median estimate for the first problem was 2,250, while the median estimate for the second was 512. (The correct answer is 40,320). Tversky and Kahneman argued that this difference arose because the students were attempting partial calculations in their heads, and then adjusting these values to reach an answer. The group who was given the descending sequence was working with larger numbers to start with, so their partial calculations brought them to a larger starting point, which they became anchored to (and vice-versa for the group with the ascending sequence).5

Tversky and Kahneman’s explanation works well to demonstrate the anchoring bias in situations where people generate an anchor on their own.6 However, in cases where the anchor is provided by some external source, the anchor-and-adjust hypothesis is not as supported. In these situations, the literature favors a phenomenon known as selective accessibility.

The selective accessibility hypothesis

This theory relies on priming, another prevalent effect in psychology. When people are exposed to a concept, they become primed, meaning that the areas of the brain related to that concept remain activated. This makes the concept easily accessible and thus capable of influencing people’s behavior without their realizing.

Priming is a robust and ubiquitous phenomenon that plays a role in many other biases and heuristics—and as it turns out, anchoring might be one of them. According to this theory, when we are initially presented with an anchoring piece of information, we build a mental representation of the target and test whether the anchor is a plausible value. For example, if I were to ask you whether the Mississippi River is longer or shorter than 3,000 miles, you might try to imagine the north-south extension of the United States, and use that to try to figure out the answer.7

As we’re building our mental model and testing out the anchor on it, we end up activating other pieces of information that are consistent with the anchor. As a result, we become primed with all of this information, and the likelihood that it affects our decision-making increases. However, the activated information lives within our mental model for a specific concept, so the anchoring bias is stronger when the primed information is applicable to the task at hand. So, after you answered my first Mississippi question, if I were to follow it up by asking how wide the river is, the anchor I gave you (3,000 miles) shouldn’t affect your answer as much, because, in your mental model, this figure was only related to length.

To test this idea, Strack and Mussweiler (1997) had participants fill out a questionnaire. First, they made a comparative judgment, meaning they were asked to guess whether the value of a target object was higher or lower than a provided anchor. For example, they might have been asked whether the Brandenburg Gate (the target) is taller or shorter than 150 meters (the anchor). After this, they made an absolute judgment about the target, such as being asked to guess how tall the Brandenburg Gate is. However, for some participants, the absolute judgment involved a different dimension than the comparative judgment—like asking about a structure’s width instead of its height.

The results showed that the anchor effect was much stronger if what we are being asked to measure or estimate is the same for both questions, lending support to the theory of selective accessibility.7 This does not mean that the anchor-and-adjust hypothesis is incorrect, however. Instead, it means that the anchoring bias relies on multiple, different mechanisms, and it happens for different reasons depending on the circumstances.

Bad moods weigh us down

A drawing with three distinct scenes:

The top left shows a figure sitting at a desk working on a laptop with the word "stress" depicted as a chain wrapped around their leg.

The top right depicts two figures facing each other, one holding a briefcase and the other holding an orange balloon with a sad face.

The bottom left shows a figure holding a briefcase, standing beside a large scale that is heavily tipped, with a smaller figure holding a similar briefcase on the lower end of the scale.

Research suggests that there are a number of factors that influence the anchoring bias. One of which is mood: evidence shows that people in a sad mood are more susceptible to anchoring, compared to others in a good mood. This result is surprising because historically, experiments have found the opposite to be true: happy moods result in more biased processing, whereas sadness causes people to think things through more carefully.4

This finding makes sense in the context of the selective accessibility theory. If sadness makes people more thorough processors, that would mean that they activate more anchor-consistent information, which would then enhance the anchoring bias.8

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Why it is important

The anchoring bias is one of the most pervasive cognitive biases. Whether we’re setting a schedule for a project or trying to decide on a reasonable budget, this bias can skew our perspective and cause us to cling to a particular number or value, even when it’s irrational.

Anchoring is so ubiquitous that it is thought to be a driving force behind a number of other biases and heuristics. One example of this is the planning fallacy, a bias that describes how we tend to underestimate the time we’ll need to finish a task, as well as the costs of doing so. Once we set an initial plan for completing a project, we can become anchored to it, which in turn makes us reluctant to update our plan—even if it becomes clear that we will need more time or a higher budget. This can have significant consequences, especially in the business world, where there could be a lot of money tied up in a venture.1

How to avoid it

Avoiding the anchoring bias entirely likely isn’t possible, given its pervasiveness and how powerful it is. Like all cognitive biases, the anchoring bias is subconscious, meaning it’s difficult to interrupt. Even more frustrating, strategies that intuitively sound like good ways to avoid bias might not work with anchoring. For example, it’s usually a good idea to take one’s time with making a decision, and think it through carefully—but, as discussed above, thinking more about an anchor might actually make this effect stronger, resulting in more anchor-consistent information being activated.

One evidence-based and straightforward strategy to combat the anchoring bias is to come up with reasons why that anchor is inappropriate for the situation. In one study, experts were asked to judge whether the resale price of a certain car (the anchor) was too high or too low, after which they were asked to provide a better estimate. However, before giving their own price, half of the experts were also asked to come up with arguments against the anchor price. These participants showed a weaker anchoring effect compared to those who hadn’t come up with counterarguments.10

Considering multiple options is always a good idea to aid in decision-making. This strategy is similar to that of red teaming, which involves assigning people to oppose and challenge the ideas of a group.11 By taking a step into the decision-making process that is specifically dedicated to exposing the weaknesses of a plan and considering its alternatives, it may be possible to reduce the influence of an anchor.

FAQ

Can the anchoring bias ever be positive?

Like other cognitive biases, the anchoring bias is often discussed in terms of its negative impact on decision-making. But it can actually be positive in certain situations—many of which may be applicable to your everyday life. For example, job seekers can use anchoring to set a high initial starting point for salary negotiations, encouraging hiring managers to agree to a number closer to an ambitious target. Similarly, businesses can use anchoring to show how a product has improved over time by comparing new versions of their product to previous models. This technique makes all those new, updated features seem even more valuable than they would in isolation.23

You can even use anchoring to build positive habits! When starting a new habit, set a slightly ambitious goal as your anchor. Here’s why this works: setting an ambitious goal creates a high anchor point for your target behavior, shifting your perception of what is normal or expected. For example, there’s a good chance you’ll exercise more if your goal is to exercise five days a week than two—even if you end up falling slightly short.

You can take a similar approach to saving money. For instance, instead of aiming to save $100 a month, you might shoot for $500. The same savings contributions you make will look smaller in comparison to the $500 goal than the $100 goal, encouraging you to save more, even if you don’t hit this target every month. Note that the key here is not to set your goals so high that you can’t come anywhere close to achieving them—this only leads to frustration and discouragement. Self-generated anchors are valuable when they encourage you to reach just a little higher than you might on your own.

What is the difference between the anchoring bias and the framing effect?

The anchoring bias and framing effect are two similar but distinct cognitive biases that can affect our decision-making. While the anchoring bias is our tendency to rely on initial information as a reference point when making decisions, the framing effect occurs when our decisions are swayed by how information is presented. Anchoring works by creating a reference point for subsequent judgments. The framing effect, on the other hand, involves presenting information in a way that alters how it is perceived. For example, meat that is advertised as 80% lean seems healthier than meat advertised as 20% fat, even though the fat content is the same.

Both the anchoring bias and framing effect show up in similar situations—and they often occur together. Consider a discounted product with a slash through the original $25 price tag. This sets the stage for the anchoring bias, which convinces you that the discounted $20 price is a great deal in comparison to the original price. Say the product also has a label that says “20% off.” In this case, the framing effect is also at play here. Framing the discount as a percentage of the original price makes it sound like you’re getting a better deal than the $5 you’re really saving. Together, these two biases work to make the product seem more appealing than it would if you were viewing the $20 price tag objectively.

“Human beings are inconsistent: we are easily influenced by suggestion, the order in which we see things, recent experience, distractions, and the way information is framed.”

— Atul Gawande, Complications: A Surgeon's Notes on an Imperfect Science

How it all started

The first mention of the anchoring bias was in a 1958 study by Muzafer Sherif, Daniel Taub, and Carl Hovland. These researchers were running a study in psychophysics, a branch of psychology that investigates how we perceive the physical properties of objects. This particular experiment involved having participants estimate the weights of objects. They used the term “anchor” to describe how the presence of one extreme weight influenced judgments of the other objects.4 The anchoring effect wasn’t conceptualized as a bias that affected decision-making until the late 1960s, and it wasn’t until the 1970s that Daniel Kahneman and Amos Tversky introduced the anchor-and-adjust hypothesis in order to explain this phenomenon.

How it affects product

Anchoring contributes to how customers perceive the value of an item and how they compare a product to the alternatives. Applied to pricing, we can use the example of offering discounts and sales. Price anchoring can have both positive and negative effects depending on the price that the individual is exposed to first. If a customer first sees a product at its original, non-discounted price, this number will become an anchor. If they subsequently see a discount offer, they will evaluate this as a great deal!  Similarly, if the customer is first exposed to the product at a reduced rate, returning later to the standard price may be viewed as unreasonably high.

The anchoring bias and AI

a figure sitting at a desk working on a laptop with the word "stress" depicted as a chain wrapped around their leg.


The responses we get from AI machine learning models can potentially trigger the anchoring bias and thus affect decision-making. A response provided by an AI tool may cause individuals to formulate skewed perceptions, anchoring to the first answer they are given. This allows us to disregard other potential solutions and limits us in our decision-making.14  

After being exposed to an initial piece of information,  feeling short on time and being preoccupied with many tasks is thought to contribute to insufficient adjustments.15 But this can be avoided by taking the time and effort to avoid jumping to conclusions. A study by Rastogi and colleagues found that when people took more time to think through the answers provided by the AI, they moved further away from the anchor, decreasing the effect on their decision-making.14 

Example 1 – Anchors in the courtroom

a figure holding a briefcase, standing beside a large scale that is heavily tipped, with a smaller figure holding a similar briefcase on the lower end of the scale.

In the criminal justice system, prosecutors and attorneys typically demand a certain sentence for those convicted of a crime. In other cases, a sentence might be recommended by a probation officer. Technically speaking, the judge in a case still has the freedom to sentence a person as they see fit—but research shows that these demands can serve as anchors, influencing the final judgment.

In one study, judges were given a hypothetical criminal case, including what the prosecutor in the case demanded as a prison sentence. For some of the judges, the recommended sentence was 2 months; for others, it was 34 months. First, the judges rated whether they thought the demand was too low, too high, or adequate. After that, they indicated what they would assign as a sentence if they were presiding over the case.

As the researchers expected, the anchor had a significant effect on the length of the sentence prescribed. On average, the judges who had been given the higher anchor gave a sentence of 28.7 months, while the group given the lower anchor had an average sentence of 18.78 months.12 These results show how sentencing demands might color a judge’s perception of a criminal case, and could seriously skew their judgment. Clearly, even people who are seen as experts in their fields aren’t immune to the anchoring bias.

Example 2 – Anchoring and portion sizes

As most of us know from experience, it’s easier to end up overeating when we are served a large portion compared to a smaller one. Interestingly, this effect might be due to anchoring. In a study examining the anchoring bias and food intake, participants were asked to imagine being served either a small or a large portion of food, and then to indicate whether they would eat more or less than the given amount. Next, the participants were asked to specify exactly how much they believed they would eat. The results showed that participants’ estimates of how much they would eat were influenced by the anchor they had been exposed to. To illustrate, if the participant was exposed to the larger portion, their predictions of how much they believed they would eat were larger than those who were exposed to the smaller portion This effect was found even when participants had been told to discount the anchor.13

Summary

What it is

The anchoring bias is a pervasive cognitive bias that causes us to rely too heavily on information that we receive early in the decision-making process. Because we use this “anchoring” information as a point of reference, our perception of the situation can become skewed.

Why it happens

There are two dominant theories behind the anchoring bias. The first one, the anchor-and-adjust hypothesis, says that when we make decisions under uncertainty, we start by assigning some initial value and subsequently adjusting it, but our adjustments are usually insufficient. The second one, the selective accessibility theory, says that the anchoring bias happens because we are primed to recall and notice anchor-consistent information.

Example 1 - Anchors in the courtroom

In criminal court cases, prosecutors often demand a certain l sentence for the accused. Research shows these demands can become anchors that bias the judge’s decision-making.

Example 2 - Anchoring and portion sizes

The common tendency to eat more when faced with a larger portion might be explained by anchoring. In one study, participants' estimates of how much they would eat were influenced by an anchoring portion size (large or small) they had been told to imagine previously.

How to avoid it

The anchoring bias is difficult (if not impossible) to completely avoid, but research shows that it can be reduced by considering reasons why the anchor doesn’t fit the situation well.

Related articles

How Does Anchoring Impact Our Decisions?

This article explores how anchoring can affect our decisions as consumers. Beyond just influencing how we think about an item’s price, evidence shows that it can also affect our perception of its quality. Here we also explore some other mechanisms that might contribute to the anchoring bias.

Does Anchoring Work In The Courtroom?

This article goes into depth about another study on the effects of anchoring in criminal law cases. Rather than using a more naturalistic scenario, like the experiment described above, this study investigated whether the anchoring bias still occurred when the anchoring information was arbitrary, or even random (as in a dice throw). The results, dishearteningly, showed that these anchors still had a big effect.

Sources

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  11. Zenko, M. (2018, October 19). Leaders can make really dumb decisions. This exercise can fix that. Fortune. https://fortune.com/2018/10/19/red-teams-decision-making-leadership/
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  13. Marchiori, D., Papies, E. K., & Klein, O. (2014). The portion size effect on food intake. An anchoring and adjustment process? Appetite, 81, 108-115. https://doi.org/10.1016/j.appet.2014.06.018
  14. Rastogi, C., Zhang, Y., Wei, D., Varshney, K. R., Dhurandhar, A., & Tomsett, R. (2022). Deciding fast and slow: The role of cognitive biases in AI-assisted decision-making. Proceedings of the ACM on Human-Computer Interaction, 6(CSCW1), 1–22. https://doi.org/10.1145/3512930 
  15. Nicholas Epley and Thomas Gilovich. 2006. The Anchoring-and-Adjustment Heuristic: Why the Adjustments Are Insufficient. Psychological Science 17, 4 (2006), 311–318. https://doi.org/10.1111/j.1467-9280.2006.01704.x PMID: 16623688 
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About the Authors

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Dan Pilat

Dan is a Co-Founder and Managing Director at The Decision Lab. He is a bestselling author of Intention - a book he wrote with Wiley on the mindful application of behavioral science in organizations. Dan has a background in organizational decision making, with a BComm in Decision & Information Systems from McGill University. He has worked on enterprise-level behavioral architecture at TD Securities and BMO Capital Markets, where he advised management on the implementation of systems processing billions of dollars per week. Driven by an appetite for the latest in technology, Dan created a course on business intelligence and lectured at McGill University, and has applied behavioral science to topics such as augmented and virtual reality.

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Dr. Sekoul Krastev

Sekoul is a Co-Founder and Managing Director at The Decision Lab. He is a bestselling author of Intention - a book he wrote with Wiley on the mindful application of behavioral science in organizations. A decision scientist with a PhD in Decision Neuroscience from McGill University, Sekoul's work has been featured in peer-reviewed journals and has been presented at conferences around the world. Sekoul previously advised management on innovation and engagement strategy at The Boston Consulting Group as well as on online media strategy at Google. He has a deep interest in the applications of behavioral science to new technology and has published on these topics in places such as the Huffington Post and Strategy & Business.

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