Consumer Insights

The way our brains are wired shape the customer journey in surprising ways. Here’s how you can use behavioral science to design the perfect customer experience.

Technology has a proven impact on how we think and feel. But few tech companies have integrated behavioral science into product development.

In an age where consumers are sick of being advertised to, Spotify Wrapped is a masterclass in data-driven marketing.

These days, gamification is everywhere you look, often held up as a panacea. But there's a right way and a wrong way to gamify.

Agent-based modeling lets us predict how groups of people will behave, illuminating counterintuitive solutions to all kinds of problems.

Amidst a replication crisis gripping the behavioral sciences, frameworks present a promising way forward for practitioners.

Young people are more concerned about the environment and social justice than previous generations. Are they less affected by present bias?

Construal theory holds that distance—both physical and psychological—has a major impact on our decision-making.

Online communities are becoming a powerful marketing tool for big brands and individual content creators alike.