Person communicating with a chatbot through a laptop

Improving Employee Engagement and Wellbeing Using Conversational AI

Case Study


Over 70% of employees in North America are either not engaged or actively disengaged at work. On top of being harmful to employee wellbeing, this results in enormous losses in productivity and higher rates of turnover.

Cognitive Behavioral Therapy (CBT) is a popular technique used to improve mental wellness. Computerized CBT has been shown to be an extremely low-cost, scalable and effective way to treat things such as anxiety and depression. Chatbots have been shown to be an engaging and effective mechanism for delivering Computerized CBT at scale.

The Challenge

TDL partnered with practitioners in one of Canada’s largest mental health institutes to develop a tool that leverages AI, Cognitive Behavioral Therapy (CBT) techniques, and user engagement research to improve employee wellbeing and engagement at work.

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