Why do we view options as more distinct when evaluating them simultaneously?

The 

Distinction Bias

, explained.
Bias

What is Distinction Bias?

Distinction bias describes how, in decision-making, we tend to overvalue the differences between two options when we examine them together. Conversely, we consider these differences to be less important when we evaluate the options separately.

Where this bias occurs

Imagine that you’re in the process of choosing between going to get coffee at one of two cafés on your way to work. One café makes stronger coffee, which you’re a fan of. However, you’re running late, so you would have to make a detour to go to that café. The other coffee shop is right next to your work, so you decide to go there instead. Normally, you enjoy the coffee there but, today, because you’ve been comparing it to the stronger coffee from the other café, the coffee seems particularly weak and watery. As a result, you don’t enjoy your drink nearly as much as you usually do. Two important concepts at play here are joint evaluation and separate evaluation. Joint evaluation is when we examine two options simultaneously, while separate evaluation is when we examine them separately. In this case, when using a separate evaluation, we rate both coffees favorably. However, using joint evaluation and comparing the two coffees directly makes their differences more salient.

Sources

  1. Hsee, C. K., & Zhang, J. (2004). Distinction Bias: Misprediction and Mischoice Due to Joint Evaluation. Journal of Personality and Social Psychology, 86(5), 680–695. doi: 10.1037/0022-3514.86.5.680
  2. Wilson, T.D. and Gilbert, D.T. (2013). The Impact Bias is Alive and Well. Journal of Personality and Social Psychology. 105(5), 740-748. doi: 10.1037/a0032662
  3. See 1
  4. See 1
  5. See 1
  6. See 1

About us

We are the leading applied research & innovation consultancy

Our insights are leveraged by the most ambitious organizations

Image

I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.

Heather McKee

BEHAVIORAL SCIENTIST

GLOBAL COFFEEHOUSE CHAIN PROJECT

OUR CLIENT SUCCESS

$0M

Annual Revenue Increase

By launching a behavioral science practice at the core of the organization, we helped one of the largest insurers in North America realize $30M increase in annual revenue.

0%

Increase in Monthly Users

By redesigning North America's first national digital platform for mental health, we achieved a 52% lift in monthly users and an 83% improvement on clinical assessment.

0%

Reduction In Design Time

By designing a new process and getting buy-in from the C-Suite team, we helped one of the largest smartphone manufacturers in the world reduce software design time by 75%.

0%

Reduction in Client Drop-Off

By implementing targeted nudges based on proactive interventions, we reduced drop-off rates for 450,000 clients belonging to USA's oldest debt consolidation organizations by 46%

Notes illustration

Eager to learn about how behavioral science can help your organization?