KM Tools

The Basic Idea

Knowledge is an asset that must be properly managed in order for an organization to grow and stay competitive. Knowledge management tools make it easy to create, catalog, and share information within an organization.1 They can be applied to various types of information, including sales scripts, company history, and handbooks.2

Well-known examples of KM tools include Zendesk, HubSpot, Confluence, and Infinity.3

Regardless of which tool a company uses, it should:

  • clarify information
  • manage expectations by providing policies or instructions, and
  • provide a way for employees to be held accountable for their responsibilities.3

KM tools are primarily geared towards employees of a company (although a few are designed to be used by customers). These tools can help keep employees safer by enhancing security software.2

Automated tools mean employees spend less time conducting repetitive tasks and have greater opportunities for creativity.2

About us

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Our insights are leveraged by the most ambitious organizations

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“

I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.

Heather McKee

BEHAVIORAL SCIENTIST

GLOBAL COFFEEHOUSE CHAIN PROJECT

OUR CLIENT SUCCESS

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Annual Revenue Increase

By launching a behavioral science practice at the core of the organization, we helped one of the largest insurers in North America realize $30M increase in annual revenue.

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Increase in Monthly Users

By redesigning North America's first national digital platform for mental health, we achieved a 52% lift in monthly users and an 83% improvement on clinical assessment.

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Reduction In Design Time

By designing a new process and getting buy-in from the C-Suite team, we helped one of the largest smartphone manufacturers in the world reduce software design time by 75%.

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Reduction in Client Drop-Off

By implementing targeted nudges based on proactive interventions, we reduced drop-off rates for 450,000 clients belonging to USA's oldest debt consolidation organizations by 46%

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