KM Tools
The Basic Idea
Knowledge is an asset that must be properly managed in order for an organization to grow and stay competitive. Knowledge management tools make it easy to create, catalog, and share information within an organization.1 They can be applied to various types of information, including sales scripts, company history, and handbooks.2
Well-known examples of KM tools include Zendesk, HubSpot, Confluence, and Infinity.3
Regardless of which tool a company uses, it should:
- clarify information
- manage expectations by providing policies or instructions, and
- provide a way for employees to be held accountable for their responsibilities.3
KM tools are primarily geared towards employees of a company (although a few are designed to be used by customers). These tools can help keep employees safer by enhancing security software.2
Automated tools mean employees spend less time conducting repetitive tasks and have greater opportunities for creativity.2
