Can behavioral interventions produce positive effect on compliance levels in energy contracts?
The Netherlands Authority for Consumers and Markets worked to increase transparency from energy suppliers regarding their respective energy contracts. The following nudges were tested: using higher perceived sanctioning, informing firms of the desired behavior, and using social influence by predominantly targeting the largest firms. The results demonstrated that all of these interventions used together had a positive effect on compliance levels.
WANT TO WORK TOGETHER ON A RELATED PROBLEM?
Effective interventions start with a nuanced understanding of how decisions are made. Our mission is to help large organizations be better and do better, using behavioral science.