Precomitting Increases Donations

The results show that donors were more likely to increase their donation amount when they were committing to increasing their donation at a future time.

Background

The commitment bias describes how people and groups are willing to support their past ideas and decisions – even when new evidence or events makes doing so irrational. This bias is also known as escalation of commitment or the sunk cost fallacy. It was initially described by Barry M. Staw in his 1976 paper, “Knee deep in the big muddy: A study of escalating commitment to a chosen course of action”.

The commitment bias explains that we tend towards being consistent with our prior commitments, actions, thoughts and dispositions, even when it is against our own interests.

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Sources

[1] The Behavioural Insights Team. (2017). The Behavioural Insights Team Update Report 2016-17. Retrieved from: https://38r8om2xjhhl25mw24492dir.wpengine.netdna-cdn.com/wp-content/uploads/2017/10/BIT_Update-16-17_E_.pdf

[2] R. B. Cialdini, A. Levy, C. P. Herman, L. T. Kozlowski & R. E. Petty. (1976). Elastic shifts of opinion: Determinants of direction and durability. Journal of Personality and Social Psychology, 34(4), 663-672. Retrieved from: https://dx.doi.org/10.1037/0022-3514.34.4.663

[3] J. Guszcza. (2015). The last-mile problem: How data science and behavioral science can work together. Deloitte Review, 16. Retrieved from: https://dupress.deloitte.com/dup-us-en/deloitte-review/issue-16/behavioral-economics-predictive-analytics.html

[4] M. Kosinski, D. Stillwel & T. Graepel. (2013). Private traits and attributes are predictable from digital records of human behavior. PNAS, 110(1), 5802-5805. Retrieved from: https://www.pnas.org/content/110/15/5802.full.pdf

[5] Y. Wang & M. Kosinski. (2017). Deep neural networks are more accurate than humans at detecting sexual orientation from facial images. Retrieved from: osf.io/zn79k

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I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.

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Annual Revenue Increase

By launching a behavioral science practice at the core of the organization, we helped one of the largest insurers in North America realize $30M increase in annual revenue.

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Increase in Monthly Users

By redesigning North America's first national digital platform for mental health, we achieved a 52% lift in monthly users and an 83% improvement on clinical assessment.

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Reduction In Design Time

By designing a new process and getting buy-in from the C-Suite team, we helped one of the largest smartphone manufacturers in the world reduce software design time by 75%.

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Reduction in Client Drop-Off

By implementing targeted nudges based on proactive interventions, we reduced drop-off rates for 450,000 clients belonging to USA's oldest debt consolidation organizations by 46%

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