Appreciative Inquiry

What is Appreciative Inquiry?

Appreciative inquiry (AI) is a strengths-based approach to organizational change that identifies what drives success and builds on those positive elements to promote growth. Unlike traditional problem-solving methods, AI emphasizes collaboration and the exploration of future possibilities rather than analyzing past failures. By engaging stakeholders in a positive dialogue, appreciative inquiry helps organizations unlock their potential, foster innovation, and create lasting, meaningful change.

Appreciative Inquiry

About the Author

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Isaac Koenig-Workman

Early Resolution Advocate @ CLAS Mental Health Law Program

Isaac Koenig-Workman has several years of experience in mental health support, group facilitation, and public communication across government, nonprofit, and academic settings. He holds a Bachelor of Arts in Psychology from the University of British Columbia and is currently pursuing an Advanced Professional Certificate in Behavioural Insights at UBC Sauder School of Business. Isaac has contributed to research at UBC’s Attentional Neuroscience Lab and Centre for Gambling Research, and supported the development of the PolarUs app for bipolar disorder through UBC’s Psychiatry department. In addition to writing for TDL, he works as an Early Resolution Advocate with the Community Legal Assistance Society’s Mental Health Law Program, where he supports people certified under B.C.'s Mental Health Act and helps reduce barriers to care—especially for youth and young adults navigating complex mental health systems.

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I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.

Heather McKee

BEHAVIORAL SCIENTIST

GLOBAL COFFEEHOUSE CHAIN PROJECT

OUR CLIENT SUCCESS

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Annual Revenue Increase

By launching a behavioral science practice at the core of the organization, we helped one of the largest insurers in North America realize $30M increase in annual revenue.

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Increase in Monthly Users

By redesigning North America's first national digital platform for mental health, we achieved a 52% lift in monthly users and an 83% improvement on clinical assessment.

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Reduction In Design Time

By designing a new process and getting buy-in from the C-Suite team, we helped one of the largest smartphone manufacturers in the world reduce software design time by 75%.

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Reduction in Client Drop-Off

By implementing targeted nudges based on proactive interventions, we reduced drop-off rates for 450,000 clients belonging to USA's oldest debt consolidation organizations by 46%

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