Personalization

What is Personalization?

Personalization is the process of tailoring experiences, products, or interactions to individual preferences, behaviors, and needs. By leveraging data and behavioral insights, personalization enhances user engagement, improves satisfaction, and drives better outcomes across various domains, from marketing and technology to healthcare and education. This approach creates more meaningful connections by delivering relevant and customized experiences in real time.

The Basic Idea

You know the saying, “Well, now this is personal”? With advancements in technology and personal devices, there is a lot that’s now personalized. Sometimes people lament the popularity of Apple devices, complaining that we all now carry around the exact same phone, laptop, watch, etc., but even our generic-seeming phones are different from one another. Most people have backgrounds of their loved ones, their favorite views, or things that just make them happy. We can customize our ringtones (like my mom’s, which plays the Kim Possible theme song), our home pages, and the apps we download. 

Just a few decades ago, people purchased music exclusively by CD, record, or tape. This meant that you had to purchase an exact set of songs, and because CDs were expensive, you might not have had very many in your collection. Nowadays, with so many options for streaming services and the almost infinite number of songs available at your fingertips, it would be nearly impossible to find anyone in the world with the exact same music library as you. Even though we might choose to have many of the same devices, our technology use is incredibly individual, and the way we personalize those devices has become more and more elaborate. 

Personalization is a concept that revolves around the individual, highlighting the importance of cultivating an experience customized to the unique user. With more data available now than ever before, the applications of personalization have expanded to marketing teams and social media algorithms, improving healthcare, science, and athletic performance, as well as supporting education and learning. Although an excessive focus on personalization can foster a culture of extreme individualism, a thoughtful approach to personalization offers significant benefits.

“I'm most passionate about personalization. I firmly believe that personalized experiences with brands will most drive loyalty and relevance for customers in the future.“


— Katrina Lake, founder and former CEO of Stitch Fix

About the Author

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Annika Steele

Annika completed her Masters at the London School of Economics in an interdisciplinary program combining behavioral science, behavioral economics, social psychology, and sustainability. Professionally, she’s applied data-driven insights in project management, consulting, data analytics, and policy proposal. Passionate about the power of psychology to influence an array of social systems, her research has looked at reproductive health, animal welfare, and perfectionism in female distance runners.

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I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.

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