How ‘microlearning’ improved Google manager-team relationships by 33%

Good management requires cultivating an environment where employees feel comfortable taking calculated risks. This often only occurs when team members feel accepted and respected by their peers and manager. Unfortunately, many managers struggle to create an accepting culture.

As an innovator in the technology industry, Google needs an environment where smart risks can be taken. They decided to take a behavioral approach to ensure they create this psychologically safe environment. By sending out a whisper course – a series of emails with built-in nudges – to managers, they found workers rated their managers 22-40% points better in performance surveys.