A person holds a "No Entry for Vehicles" sign, standing against a backdrop of stationary cars in traffic on a dimly lit street.

Leveraging nudges and framing effects to increase acceptance of a diesel car ban

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Overview

Concerns about rising levels of air pollution have led many major European cities to enact bans on diesel vehicles. In 2018, the City of Rome followed suit, announcing it would gradually move towards a complete diesel ban in 2024.

However, officials knew that compliance with a diesel ban would be a difficult sell for many citizens. In Italy, roughly half of all new vehicle registrations are diesel cars; for many Romans, a transition away from diesel fuel will require significant changes to their day-to-day lives. The City began looking for ways to increase acceptance of the new legislation.

The Challenge

TDL was approached to leverage behavioral insights to encourage compliance with the new diesel ban. 

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I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.

Heather McKee

BEHAVIORAL SCIENTIST

GLOBAL COFFEEHOUSE CHAIN PROJECT

OUR CLIENT SUCCESS

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Annual Revenue Increase

By launching a behavioral science practice at the core of the organization, we helped one of the largest insurers in North America realize $30M increase in annual revenue.

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Increase in Monthly Users

By redesigning North America's first national digital platform for mental health, we achieved a 52% lift in monthly users and an 83% improvement on clinical assessment.

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Reduction In Design Time

By designing a new process and getting buy-in from the C-Suite team, we helped one of the largest smartphone manufacturers in the world reduce software design time by 75%.

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Reduction in Client Drop-Off

By implementing targeted nudges based on proactive interventions, we reduced drop-off rates for 450,000 clients belonging to USA's oldest debt consolidation organizations by 46%

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