Why does paying without physical cash increase the likelihood that we purchase something?

The Cashless Effect

, explained.
Bias

What is the Cashless Effect?

The cashless effect describes our tendency to be more willing to pay when there is no physical money involved in a transaction. It means that we are more likely to purchase something on a credit card than if we have to pay for it with cash.1

Where this bias occurs

This effect occurs in any scenario where we use digital forms of payment instead of cash, which these days makes up most of our transactions. Unfortunately, whether it’s a big or small purchase, we are likely to spend more money when we don’t physically have to give it up.

For example, imagine you are at Best Buy, looking at an $899 TV. It is very unlikely that you would decide to buy the TV if you had to pay for it in cash. For one, you would have to carry around a lot of money, which can be unsafe, and secondly, it would feel a lot harder to part ways with a wad of cash than to give someone your credit card. Secondly, you may not actually have $899 saved up to use. But, if you can use a credit card, you don’t need to have that money immediately. So, you go ahead with the purchase.

Sources

  1. Clinehens, J. (2020, May 3). The Cashless Effect: How eliminating the “pain of payment” can improve your experience. Medium. https://medium.com/choice-hacking/the-cashless-effect-how-eliminating-the-pain-of-payment-can-improve-your-experience
  2. (2020, September 1). Cashless effect. Retrieved September 17, 2020, from https://www.coglode.com/gem/cashless-effect
  3. Melford, G. (2019, January 11). Solving the Consumer Debt Crisis. The Aspen Institute. https://www.aspeninstitute.org/blog-posts/solving-the-consumer-debt-crisis/
  4. Bond, C. (2020, August 3). Why The Idea Of A 'Cashless Society' Is So Dangerous. Huffington Post. https://www.huffingtonpost.ca/entry/cashless-society-dangers-racist_l_5f234e95c5b68fbfc880de22
  5. Kale, S. (2020, June 24). ‘You can’t pay cash here’: how our newly cashless society harms the most vulnerable. The Guardian. https://www.theguardian.com/money/2020/jun/24/you-cant-pay-cash-here-how-cashless-society-harms-most-vulnerable
  6. org. (2019, November 7). Key Figures Behind America’s Consumer Debt. https://www.debt.org/faqs/americans-in-debt/
  7. Soman, D. (2003). The Effect of Payment Transparency on Consumption: Quasi-Experiments from the Field. Marketing Letters, 14(3), 173-183. https://www-2.rotman.utoronto.ca/facbios/file/transparency.pdf
  8. Irby, L. (2020, January 31). How to Avoid Credit Card Overspending. The Balance. https://www.thebalance.com/7-tips-to-avoid-credit-card-overspending-4088405
  9. Hirschman, E. C. (1979). Differences in Consumer Purchase Behavior by Credit Card Payment System. Journal of Consumer Research, 6(1), 58-66.
  10. Feinberg, R. (n.d.). Credit Cards as Spending Facilitating Stimuli: A conditioning interpretation. Journal of Consumer Research, 13(1), 348-356.

About the Authors

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Dan Pilat

Dan is a Co-Founder and Managing Director at The Decision Lab. He is a bestselling author of Intention - a book he wrote with Wiley on the mindful application of behavioral science in organizations. Dan has a background in organizational decision making, with a BComm in Decision & Information Systems from McGill University. He has worked on enterprise-level behavioral architecture at TD Securities and BMO Capital Markets, where he advised management on the implementation of systems processing billions of dollars per week. Driven by an appetite for the latest in technology, Dan created a course on business intelligence and lectured at McGill University, and has applied behavioral science to topics such as augmented and virtual reality.

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Dr. Sekoul Krastev

Sekoul is a Co-Founder and Managing Director at The Decision Lab. He is a bestselling author of Intention - a book he wrote with Wiley on the mindful application of behavioral science in organizations. A decision scientist with a PhD in Decision Neuroscience from McGill University, Sekoul's work has been featured in peer-reviewed journals and has been presented at conferences around the world. Sekoul previously advised management on innovation and engagement strategy at The Boston Consulting Group as well as on online media strategy at Google. He has a deep interest in the applications of behavioral science to new technology and has published on these topics in places such as the Huffington Post and Strategy & Business.

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