Recognition

What is Recognition?

Recognition is a form of memory retrieval in which we identify information because we have encountered it before. Unlike recall, which requires retrieving information without prompts, recognition relies on cues to spark memory. From identifying familiar faces and voices to selecting the correct answer on a multiple-choice test, recognition helps the brain confirm stored information quickly and with greater accuracy.

The Basic Idea

You’re walking through the airport when a face in the crowd makes you pause. You can’t remember their name, but something about them feels familiar. As you pass by, you notice the sweatshirt they’re wearing: your university’s logo—same color, same print you used to see on campus all the time. That detail flips the switch. That’s when it clicks. You remember the third-year seminar, their seat by the window, and the notes they lent you the week before midterms.

This is what recognition looks like. It’s a type of memory retrieval that depends on cues, which are external triggers that help your brain match what you’re currently seeing with something you’ve already encountered. Unlike recall, which requires pulling information from memory, recognition happens when a detail triggers the memory unconsciously. It doesn’t require you to search through your mind—only to confirm what feels familiar.

This process relies on two related systems.1 Familiarity gives you a fast, intuitive sense that something has been encountered before, even if you can’t explain why. Recollection refers to remembering details about the context in which something was first encountered, whether that something was a moment, a physical object, or even a random trivia fact that stuck with you for reasons you can’t explain.

Recognition supports dozens of tasks we rarely think twice about. It helps you choose the correct answer on a multiple-choice test, spot your luggage on the airport carousel, and pick out a familiar building in a skyline. These moments feel automatic, and often are. But recognition isn’t foolproof. Sometimes that flash of familiarity can mislead us, tricking the brain into trusting what feels true.

Still, it’s one of the most efficient tools the brain uses to connect present experience with stored knowledge—and that makes it essential for learning, decision-making, and everyday functioning.

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“The advantage of a bad memory is that one can enjoy the same good things for the first time several times.”


— Friedrich Nietzsche, 19th-century German philosopher2

Key Terms

Recall: The process of retrieving information from memory without external cues. In recall tasks, such as writing an essay from memory or trying to remember a name, we must access stored information independently. 

Familiarity: The feeling that something is known or previously experienced, even when the details surrounding it cannot be retrieved. This phenomenon plays a key role in recognition memory by helping us judge whether a stimulus has been encountered before. For instance, you might recognize a face as familiar without remembering the person’s name or where you saw them.

Recollection: A type of memory retrieval that includes specific contextual details about an event, such as when it happened, where it occurred, or who was present. Unlike familiarity, recollection provides access to detailed episodic content. 

Single Process Theory: A model of recognition memory that proposes a single continuum of memory strength. According to this view, familiarity and recollection reflect the same underlying process, where stronger memory signals simply produce higher confidence. 

Dual Process Theory: A framework in memory research that explains recognition as the result of two separate systems: familiarity and recollection. These systems operate independently, but both contribute to how we determine whether we’ve encountered something before.

Delayed Matching-to-Sample Task: A recognition memory test where participants view a stimulus, experience a brief delay, and then identify the original item from a set of similar choices. This task is widely used in cognitive psychology and neuroscience to study how memory performance changes over delays.

Hippocampus: A structure deep within the brain that plays a key role in recall and episodic memory. It becomes active when we remember events that include specific details, such as what happened, where it occurred, and when it took place.

Perirhinal Cortex: A brain region that supports familiarity-based recognition. It plays a key role in comparing new visual or sensory input to existing memory traces, allowing us to recognize that something feels familiar even when we can’t recall contextual details.

Testing Effect: A phenomenon in memory research where actively trying to recall information, such as answering flashcards or practice questions, leads to better long-term retention than passive review, like rereading notes or highlighting a textbook passage.

Retroactive Interference: A type of forgetting that occurs when newer information disrupts access to older memories. For example, after learning a new phone number, you may find it harder to recall your old one.

Source Misattribution: A memory distortion phenomenon where someone incorrectly recalls the origin of a memory, mistaking where, when, or how the information was first encountered.
Cue-dependent Forgetting: A failure to recall information when cues are missing or altered. The memory may still exist, but the absence of the right prompt, like a familiar logo or sound, can make the memory difficult to access.

History

Long before memory had a name, our ancestors relied on recognition to navigate the world. They stuck to landscapes that felt familiar. They avoided eating berries that had once made them sick. They trusted faces they had seen before and kept their distance from the ones they hadn’t. Though not yet defined as a cognitive process, recognition played a central role in how early humans responded to their environment.

The first real efforts to study recognition as a distinct cognitive process began in the early twentieth century. In 1913, psychologist Robert Woodsworth introduced an experiment that asked participants to look at an image, wait a moment, then find it again from a small group. It sounds simple now, but at the time, it marked a turning point. Recognition wasn’t just a feeling anymore; it was something you could isolate, measure, and repeat. Soon after, psychologists Margaret and Edward Strong built on that idea. They refined what we now call the delayed matching-to-sample task—a method that remains a staple in neuropsychological research.3 Participants viewed a shape or symbol, waited through a delay, then selected the original from a series of options.

By the late 1960s, psychologist Benton Underwood turned attention to recognition errors, particularly with word lists. He conducted a series of experiments comparing culturally associated word pairs (like “bread” and “butter”) with random ones. Surprisingly, he found that word pairs with strong cultural or semantic ties didn’t lead to higher recognition accuracy. What did matter was frequency. The more a word pair showed up, the more likely each individual word was to be recognized later.

In the 1970s, researchers proposed a formal single-process theory of recognition memory, which argued that familiarity alone could explain recognition judgments.4 According to this model, recognition doesn't require two mental systems. Instead, a single continuum of memory strength explains why we sometimes feel sure and other times uncertain. 

But the story didn’t end there. Around the same time, George Mandler proposed a more nuanced idea: maybe recognition isn’t a single process, but two.5 One was recollection—the detailed retrieval of an experience, including its context and sequence. The other was familiarity—a more automatic sense that something had been encountered before, even if the when and where stayed out of reach. This framework, now known as dual process theory, helped explain why people could recognize a face without recalling where they’d seen it, or why a song might seem familiar despite never hearing it before. 

As methods for studying the brain became more precise from the 80s and onward, so did the questions of the researchers. Functional neuroimaging and computational models allowed researchers to trace recognition processes to specific brain regions. The hippocampus, often tied to recall and recognition, tends to be more active when we remember events with rich contextual detail.6 In contrast, the perirhinal cortex plays a more subtle role in memory. Rather than reconstructing an event, it helps the brain register familiarity, even if the original context is missing or never fully comes into focus.7

Today, recognition research has moved beyond the lab. Its insights are shaping how we understand cognitive aging, especially in neurodegenerative diseases. In Alzheimer’s and related dementias, the systems that support recognition are often among the first to show signs of decline.8 With neuroimaging and a clearer map of how recognition works, it’s possible to catch warning signs in the brain earlier, stimulate the neural circuits that need support, and slow the kind of memory loss that chips away at a person’s identity.9

The applications of recognition research go even further than medicine. In user interface design, researchers are applying recognition principles to improve navigability. Familiar visual patterns, icons, and layouts reduce cognitive load, allowing users to move through apps and websites more intuitively.10 In education, recognition-based strategies are being used to support learning by designing study tools and assessments that tap into the brain’s sensitivity to familiar cues.11 Recognition, once essential for survival, now supports how we learn, interact with technology, and move through everyday life.

People

Robert S. Woodworth

An early American psychologist who conducted one of the first experimental studies on recognition memory in 1913, developing a version of the delayed matching-to-sample task. His work laid the groundwork for treating recognition as a measurable cognitive process.

Margaret and Edward Strong

A married research duo that expanded on Woodworth’s early design to develop what is now recognized as the delayed matching-to-sample task.3 Their collaborative work helped standardize recognition memory tasks in experimental psychology, providing a method that continues to inform research on visual memory and accuracy.

Benton J. Underwood

A pioneering memory researcher whose work shaped much of what we know about learning and forgetting. In the 1960s, he investigated recognition errors using word lists and discovered that how often a word appears, not just its meaning, significantly influences whether we recognize it later. His work laid the foundation for understanding recognition accuracy, memory loss, and the factors that contribute to forgetting.

George Mandler

An Austrian-born American cognitive psychologist who introduced the dual process theory to recognition research, which distinguished between familiarity and recollection. His theory helped explain how we can recognize a stimulus without recalling when or where we encountered it.

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Impacts

Recognition memory might feel simple, but its impact runs deep. It shapes how students absorb knowledge, how clinicians track cognitive decline, and how eyewitnesses navigate moments of doubt. 

How recognition fuels classroom learning 

Recognition might feel like the memory system’s shortcut, but in education, it’s proving to be a surprisingly powerful learning tool. When students encounter familiar material in a multiple-choice format, they’re not just identifying what they know. They’re reinforcing the memory itself.11 This idea forms the basis of what psychologists call the testing effect—a phenomenon where retrieving information boosts long-term retention more than simply reviewing it.

One influential study explored this effect using adapted SAT II questions from subjects like biology, chemistry, and history.12 College students answered multiple-choice questions that varied in difficulty, some requiring definitions and others testing conceptual understanding. Later, those same students were asked open-ended recall questions. The results were striking: students who had completed the earlier multiple-choice tests remembered nearly twice as much as those who hadn’t. Retrieval practice, even in recognition form, helped solidify what they knew.

A separate study took this even further by looking at how feedback on multiple-choice tests influences memory retention.13 In this experiment, undergraduate students studied short passages and then took multiple-choice quizzes. Some received immediate feedback, others received it after a delay, and a third group got no feedback at all. Both feedback groups performed better on a later recall test than the no-feedback group. Feedback helped cement the correct information while reducing confusion from incorrect answers, giving the brain a second chance to revisit and reinforce the right answers.

Educators are leaning into these insights. In classrooms, recognition-driven tools—like low-stakes quizzes, flashcards, and spaced multiple-choice reviews—are being used not to measure knowledge, but to deepen it. Whether it’s a child learning basic arithmetic or an adult picking up a new language, the strategy stays the same: prompt the memory before it fades, and it becomes more likely to stick. Recognition doesn’t just confirm learning; it helps construct it.

Clinical clues in recognition memory

Memory loss shows up differently across mental health and neurological conditions. Tests of recognition memory have become a key tool for identifying those differences, often revealing patterns that carry clinical meaning.

Take mild cognitive impairment (MCI), a clinical stage between normal aging and dementia. Not everyone with MCI will develop Alzheimer’s disease, yet some do. The challenge lies in predicting who’s more likely to progress. Traditional memory tests, often focused on recall without cues, don’t always provide clear answers. But tests of recognition memory may. In one study, older adults with MCI who later tested positive for Alzheimer’s-related biomarkers performed significantly worse on recognition tests than those without such markers.14 In particular, they were more likely to mistake unfamiliar items for ones they had seen before. This was a distinctive error that did not appear in the group without Alzheimer’s-related biomarkers. This pattern was also tied to levels of amyloid, a protein that accumulates in the brain during the early stages of Alzheimer’s disease. These differences suggest that recognition memory deficits may help distinguish MCI cases linked to early Alzheimer’s from those that aren’t.

In schizophrenia—a condition marked by disrupted thinking and perception—recognition memory breaks down in a different way than it does in Alzheimer’s. Here, the issue isn’t just forgetting facts, but struggling to recognize faces, especially for ones that show emotion. In studies testing the familiarity of faces, people with schizophrenia often perform far worse than healthy peers.15 That gap widens when the faces show emotion. Happy or neutral expressions, in particular, seem to throw people with schizophrenia off. These results are more than just test scores. In one study, poor face recognition memory was tied to more severe negative symptoms—things like flat affect, reduced motivation, and difficulty connecting with others.15 While the findings are correlational, they raise the possibility that difficulty recognizing faces may contribute to the social disconnection seen in schizophrenia.

Together, these examples demonstrate why recognition memory matters. It helps us map the world around us, sort what’s safe from what’s strange, and connect present moments with past experience. When that process falters, the consequences stretch beyond memory. In Alzheimer’s, a drop in recognition performance may flag underlying disease before everyday functioning declines. In schizophrenia, failures to recognize faces or emotions may not only reflect cognitive impairment but also shape how people navigate social space. These aren’t minor issues. They reshape how a person relates to others, interprets situations, and holds onto a sense of self. And in the hands of clinicians, insights from recognition memory research might change how they detect, diagnose, and care for people whose memories no longer follow the paths they once did.

Rethinking police lineups through recognition memory 

Recognition memory doesn’t just influence how we learn or connect with others. In the justice system, it can change lives—for better or worse. Across the United States, hundreds of people have been exonerated through DNA testing after being wrongly convicted. Nearly 70% of those cases involved a mistaken eyewitness.16

Police lineups, a longstanding investigative tool, rely on a deceptively simple idea: if the suspect is guilty, the witness should recognize them. But memory doesn’t always cooperate. Its strength varies from person to person, and so does the decision criterion, which is the internal standard a person uses to decide if someone looks “close enough.”17 This flexibility opens the door to error, especially under pressure.

How lineups are conducted also varies by country. In most U.S. jurisdictions and in Australia, witnesses see suspects and fillers together in a physical line. In Canada, the U.K., and some parts of the U.S., they appear one by one.18 Either way, the outcome hinges on a binary call: pick someone or reject the lineup. The problem? That decision mixes memory with judgment, making it hard to tell confidence from guesswork.

A new approach offers a different path. In a 2020 study published in Nature Communications, a team of scientists developed a forensic method that avoids the traditional yes-or-no decision.17 They recruited more than 200 participants and showed each a short video depicting a fictional crime. Later, instead of asking them to identify the perpetrator outright, researchers presented images of possible suspects in pairs. Participants were asked to choose the face that most resembled the person from the video. This comparison process, called perceptual scaling, comes from the field of psychophysics—the study of the relationship between stimuli and sensation. Rather than yielding a single answer, the process generates a relative ranking across all faces. By repeating the task and tallying responses, the researchers could estimate how well each image matched the witness’s memory and assign a likelihood score to each face. 

Think of it like an eye exam. You’re asked, “Which one looks clearer: A or B?” Over time, as the comparisons repeat, a pattern begins to emerge. The researchers used these relative judgments to calculate the likelihood that each photo matched the memory of the face from the video. The result? The actual culprit’s photo consistently ranked highest.16 It received more than twice the number of positive identifications that would be expected by chance. The method also led to fewer lineup rejections overall, which means fewer missed identifications and fewer wrongful accusations.

By quantifying recognition memory, this approach reframes eyewitness testimony as a spectrum rather than a coin toss. In a system where small errors can carry life-altering consequences, that nuance may be long overdue.

Controversies

For something that often feels immediate, recognition turns out to be anything but simple. Beneath its surface are competing theories, flawed applications, and lingering questions about how it works and when it can be trusted. The following controversies reveal not only how the science remains unsettled, but how its real-world consequences can be unexpectedly far-reaching.

Is recognition a one- or two-process system?

When you recognize a face in a crowd or pick the right answer on a multiple-choice test, it feels automatic—something either clicks or it doesn’t. But what seems like a simple act has sparked decades of debate in psychology. What exactly is going on in the brain when we recognize something? Is it just a matter of memory strength, based on how vivid the memory feels, or are two entirely different processes at play?

This is the core question behind a long-running debate in memory science.19 The first camp believes recognition relies on a single process: a continuum of memory strength.20 Each time we see a word, object, or person, we compare it to stored memory traces. The stronger the match, the more confident we feel. This model treats recognition like turning up the volume on a dial. When it comes through loud and clear, we say, “I know this.” When it’s faint, we hesitate.

The second camp argues for a dual-process model. According to this view, recognition relies on two distinct systems: familiarity and recollection.5 Many researchers also believe that these two processes rely on different parts of the brain: the perirhinal cortex for familiarity, and the hippocampus for recollection.21

So, which view is correct? The evidence remains mixed.

One of the most cited studies supporting the single-process view comes from Shrager and colleagues.22 In their experiment, participants studied a list of individual words and later rated their confidence in whether each word had appeared on the original list, using a scale that ranged from “definitely new” to “definitely old.” Brain scans taken during the learning phase showed that activity in both the hippocampus and perirhinal cortex increased steadily with confidence. In other words, as participants became more certain that they had seen a word before, both brain regions ramped up in a continuous, synchronized way. The researchers argued that this pattern didn’t support two separate systems. Instead, they suggested that both regions track a single dimension of memory strength, and that what feels like recollection may just be a stronger version of familiarity. 

Other findings challenge that view. A different team of researchers looked at how we remember associations, specifically word pairs.23 Participants studied these word pairs in two different ways. One group used unitization, a strategy that combines two items into a single, meaningful concept. For example, pairing the words “snow” and “ball” might be better remembered as the single word “snowball”. In the other condition, the two words were presented as separate elements within a sentence, which kept their meanings distinct. Later, during a word recognition task, the pairs were split and tested one word at a time. Recognition accuracy was significantly higher for those randomized to the unitized item condition. 

Brain imaging added another layer: recognition accuracy was linked to greater activity in the perirhinal cortex, a brain region known to support familiarity-based memory. Meanwhile, the hippocampus, which is typically involved when we recall events or details that unfold over time, had remained largely inactive. According to the researchers, this points to a functional split in how the brain processes recognition: the perirhinal cortex may support familiarity, especially when items are encoded as unified concepts, while the hippocampus may be more critical for reconstructing richer, more episodic memories.23

While the debate between single and dual-process models remains unsettled, research continues to draw from both. At the same time, the study of recognition memory continues to inform a wide range of fields, from clinical and educational settings to legal and business applications.

Is multiple-choice testing always beneficial? 

Recognition can support learning, but it doesn’t always steer memory in the right direction. In educational settings, multiple-choice tests are often used to reinforce knowledge. Yet growing research shows that they can also do the opposite: introduce confusion.13

One of the key concerns centers around lures, which are wrong answers that seem plausible. When students choose or even just consider these lures, they sometimes remember them later as if they were correct. A study by Fazio and colleagues made this risk clear.24 Participants read factual passages and then completed either multiple-choice or cued-recall tests. Later, they took a final memory test. Those who had completed the multiple-choice version were significantly more likely to “recall” lure answers they had merely seen—even if they hadn’t selected them. Exposure alone was enough to implant the false memory.24

What’s more, these errors persisted. A week later, students continued to reproduce the incorrect answers. The findings suggest that lures are not easily dismissed once introduced into memory. Researchers point to two potential explanations. One is retroactive interference, in which newer information (in this case, the lure) disrupts access to the original learning. Another is source misattribution, where the brain retains the lure but loses track of its origin, misremembering it as something learned rather than something merely encountered.

The implications are especially troubling in classrooms where students rarely receive feedback. Without corrective input, learners may unknowingly internalize misinformation that lingers far beyond the exam. While multiple-choice testing is typically intended to support learning, under the wrong conditions, it may do the opposite.

Recognizing these risks, cognitive scientists have proposed best practices to reduce confusion and support accurate learning. Andrew Butler, a researcher in educational psychology, recommends avoiding ambiguous options like “all of the above,” which tend to blur distinctions rather than reinforce knowledge. He also advises writing items that go beyond simple recognition and instead require students to engage in reasoning or conceptual application. Most importantly, Butler emphasizes feedback.25 Without it, incorrect answers remain unchecked; with it, students are more likely to revise their understanding before false memories take root.

Ultimately, the issue is not with multiple-choice testing itself, but with how it’s implemented. When designed thoughtfully and paired with feedback, it can support lasting learning. When poorly constructed or left uncorrected, it risks planting the very misunderstandings it was meant to prevent.

Eyewitness testimony and the pitfalls of recognition

Recognition memory plays an outsized role in the courtroom, where jurors are routinely asked to assess the credibility of eyewitnesses, evaluate the plausibility of a sequence of events, and decide whether something “sounds familiar.” But here, familiarity doesn’t just guide judgment—it can mislead it. The question is no longer whether recognition occurs in legal settings, but whether it should be trusted.

A landmark study by Holst and Pezdek exposed how leading questions can distort jurors’ recognition accuracy.26 In a simulated trial, participants listened to a witness testify and then heard follow-up questions from a prosecutor. Some of these questions implied details that had never actually been mentioned, such as asking how a suspect held a gun, even though the witness never said there was one. Despite being told to focus only on the witness’s testimony, participants later “recognized” and recalled these implied details when prompted as if they had been part of the original account. The numbers were striking. When mock jurors were asked to recall the trial, 25.8% included false information that had only been suggested by the attorney. Even when explicitly instructed to ignore anything not directly stated by the witness, 20.4% still recalled these misleading details.

This phenomenon is closely tied to source misattribution. Jurors may genuinely recognize a detail but fail to recall whether it came from the witness or the lawyer. The legal context amplifies this confusion. Prosecutors, often perceived as credible figures, may unintentionally imbue suggested details with authority. When this happens, the line between what was said and what was implied begins to blur.

Still, this area isn’t without hope. Legal scholars and psychologists are actively exploring ways to reduce the risk of memory distortions in court. One promising strategy involves educating jurors about the fallibility of eyewitness memory. In a study by Pawlenko and colleagues, participants were randomly assigned to receive brief training about the potential for eyewitness error or no training at all.27 When later presented with a case involving contradictory and unreliable testimony, only 16% of the trained jurors voted to convict, compared to more than 30% in the control groups. These findings suggest that targeted education can reduce overreliance on recognition-based judgments, especially when the evidence is weak or conflicting.

Ultimately, while recognition plays a legitimate role in courtroom reasoning, its imperfections demand caution, especially when the cost of error is so high.

Case Studies

Mapping memory through loss: H.M. and the hippocampus

Long before neuroimaging traced memory circuits in living brains, researchers relied on rare neurological cases to map the architecture of cognition. Few cases proved more influential than that of H.M., a patient who underwent experimental brain surgery in 1953 to treat severe epilepsy. Surgeons removed large portions of his medial temporal lobe, including the hippocampus.28 The consequences would transform neuroscience.

H.M. developed profound anterograde amnesia, meaning he lost the ability to form new long-term memories after the surgery. He could carry on with a conversation, understand instructions, and solve puzzles. But once distracted or left alone for even a few minutes, he forgot what had just occurred. His short-term memory remained intact, yet no new experiences made it into long-term storage.

His performance on recognition tasks was especially revealing. Unlike individuals with ordinary forgetfulness, H.M. did not improve when given cues. In tests involving the names of U.S. presidents, neither initials nor multiple-choice options improved his accuracy. When presented with word lists, his performance hovered around chance. These were not mere failures to recall; they reflected a deeper collapse in the ability to recognize.

And still, another form of memory persisted. In a mirror-drawing task requiring participants to trace a star by watching its reflection, H.M. improved steadily across sessions.28 He could not recognize or recall the room, the task, or the researchers—but his motor skills grew more precise. This preserved ability pointed to the role of procedural memory, a system involved in learning skills and habits, which is supported by brain areas outside the medial temporal lobe. 

This single case drew a boundary between what it means to recognize, what it means to learn, and what the brain needs to do either. Through what he could and could not remember, he helped unveil the brain’s memory map through loss.

When Tropicana forgot to look like Tropicana

In early 2009, after investing thirty-five million dollars in a full-scale rebrand, Tropicana replaced its iconic orange-with-a-straw image with a clean, text-heavy design. But in the eyes of shoppers, it didn’t look like Tropicana anymore. Within two months, sales dropped by twenty percent.29 Thirty million dollars vanished. The company pulled the redesign and quietly returned to the old packaging.

This wasn’t just a marketing mistake. It was a case of cue-dependent forgetting—the kind of forgetting that happens not because the memory is gone, but because the signal that once called it up is absent.30 Memory often relies on cues. Strip them away, and even something familiar can feel unrecognizable.

The memory of Tropicana hadn’t disappeared. Shoppers still liked the juice, but the carton no longer looked like something they knew. Without the bright orange and signature straw, there was nothing to prompt that quick, automatic sense of “this is the one.” Faced with shelves full of options, many reached for brands that still looked like they always had.

When brands change visual elements too drastically—logos, fonts, colors—they risk breaking the mental links customers rely on. Recognition memory isn’t about effortful recall. It’s about that instant feeling of “I know this.” Without familiar cues, even loyal buyers may walk right past the product they’ve bought for years.

The Tropicana case serves as a cautionary tale for other brands: if customers don’t recognize you, they won’t choose you—and they may not even realize why.

Related TDL Content

Recall

When you're putting in effort to access information you’ve already stored, whether answering a question, solving a problem, or telling a story, that’s recall in action. Unlike recognition, which relies on external cues, recall demands that we retrieve memories with little to no prompting. This article highlights how recall shapes what we know and what we think we know, with examples from education, justice, and AI.

False Memory

When memory feels real, we tend to trust it. But not all memories reflect reality. This piece explores how false memories form, persist, and subtly reshape how we remember, decide, and behave.

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  28. Squire, L. R. (2009). The legacy of patient HM for neuroscience. Neuron, 61(1), 6–9.
  29. Andrivet, M. (2015). What to learn from Tropicana's packaging redesign failure. The Branding Journal. https://www.thebrandingjournal.com/2015/05/what-to-learn-from-tropicanas-packaging-redesign-failure/
  30. Tulving, E. (1974). Cue-dependent forgetting: When we forget something we once knew, it does not necessarily mean that the memory trace has been lost; it may only be inaccessible. American Scientist, 62(1), 74–82.

About the Author

Maryam Sorkhou

Maryam Sorkhou

PhD Candidate, University of Toronto

Maryam holds an Honours BSc in Psychology from the University of Toronto and is currently completing her PhD in Medical Science at the same institution. She studies how sex and gender interact with mental health and substance use, using neurobiological and behavioural approaches. Passionate about blending neuroscience, psychology, and public health, she works toward solutions that center marginalized populations and elevate voices that are often left out of mainstream science.

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I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.

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OUR CLIENT SUCCESS

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By launching a behavioral science practice at the core of the organization, we helped one of the largest insurers in North America realize $30M increase in annual revenue.

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By redesigning North America's first national digital platform for mental health, we achieved a 52% lift in monthly users and an 83% improvement on clinical assessment.

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By designing a new process and getting buy-in from the C-Suite team, we helped one of the largest smartphone manufacturers in the world reduce software design time by 75%.

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By implementing targeted nudges based on proactive interventions, we reduced drop-off rates for 450,000 clients belonging to USA's oldest debt consolidation organizations by 46%

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