UX Designer

The Basic Idea 

When was the last time you opened an app on your phone and carefully reflected on your experience interacting with it? If it’s an online shopping app, this might be the ease with which you can browse and compare different products. Or, for a social media app, how intuitive it is to change different settings. Unless you’re a User Experience (UX) Designer, you’ve probably never critically examined these things in your entire life. UX design is something that we all benefit from every day but largely take for granted. 

A UX designer is a professional who designs digital interfaces to ensure they are user-friendly, intuitive, and emotionally engaging. Using a combination of research and design principles, UX designers ensure that products meet users’ needs and expectations, and that their interactions with a product are seamless. Ultimately, UX designers want to achieve user satisfaction and, therefore, increase user engagement and foster customer loyalty. 

UX designers typically work alongside User Interface (UI) designers to create successful digital products. While both roles contribute to the overall design process, they have distinct focusses. Where UX designers prioritize the overall user experience, UI designers concentrate on the visual and interactive aspects of the interface. This involves developing and refining the look and feel of the interface through elements like color, typography, and interactive components.

Good usability is like oxygen – you don’t notice it until it’s missing.


- Jakob Nielsen, Danish UX expert and founder of Nielsen Norman Group. 

About the Author

Dr. Lauren Braithwaite

Dr. Lauren Braithwaite

Dr. Lauren Braithwaite is a Social and Behaviour Change Design and Partnerships consultant working in the international development sector. Lauren has worked with education programmes in Afghanistan, Australia, Mexico, and Rwanda, and from 2017–2019 she was Artistic Director of the Afghan Women’s Orchestra. Lauren earned her PhD in Education and MSc in Musicology from the University of Oxford, and her BA in Music from the University of Cambridge. When she’s not putting pen to paper, Lauren enjoys running marathons and spending time with her two dogs.

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I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.

Heather McKee

BEHAVIORAL SCIENTIST

GLOBAL COFFEEHOUSE CHAIN PROJECT

OUR CLIENT SUCCESS

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Annual Revenue Increase

By launching a behavioral science practice at the core of the organization, we helped one of the largest insurers in North America realize $30M increase in annual revenue.

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Increase in Monthly Users

By redesigning North America's first national digital platform for mental health, we achieved a 52% lift in monthly users and an 83% improvement on clinical assessment.

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Reduction In Design Time

By designing a new process and getting buy-in from the C-Suite team, we helped one of the largest smartphone manufacturers in the world reduce software design time by 75%.

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Reduction in Client Drop-Off

By implementing targeted nudges based on proactive interventions, we reduced drop-off rates for 450,000 clients belonging to USA's oldest debt consolidation organizations by 46%

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