Default bias and public safety

Mitigating the status-quo to better public safety

Intervention Description

In a dangerous area in Cape Town, South Africa, researchers designed a tool that would prompt young people to choose safer activities. This tool was designed to mitigate the status quo bias - which is the tendency to prefer the current situation, even if that situation is worse than one that could be achieved. In this case, that means that young people would choose to continue doing unsafe activities. The tool they created prompted users to think of safer activities, and then to create a plan that would involve doing these activities in safer areas. This caused the users to try to find the best option, rather than stick with what they were used to. Users were 61% as likely as a control group to feel unsafe, and half as likely to experience violence.

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I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.

Heather McKee

BEHAVIORAL SCIENTIST

GLOBAL COFFEEHOUSE CHAIN PROJECT

OUR CLIENT SUCCESS

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Annual Revenue Increase

By launching a behavioral science practice at the core of the organization, we helped one of the largest insurers in North America realize $30M increase in annual revenue.

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Increase in Monthly Users

By redesigning North America's first national digital platform for mental health, we achieved a 52% lift in monthly users and an 83% improvement on clinical assessment.

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Reduction In Design Time

By designing a new process and getting buy-in from the C-Suite team, we helped one of the largest smartphone manufacturers in the world reduce software design time by 75%.

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Reduction in Client Drop-Off

By implementing targeted nudges based on proactive interventions, we reduced drop-off rates for 450,000 clients belonging to USA's oldest debt consolidation organizations by 46%

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