Strengthening Therapeutic Relationships

The Big Problem

Imagine you’re attending therapy for the first time. The therapist sitting across from you is friendly and encouraging, but you’re hesitant about opening up for fear of being judged or misunderstood. Even after a few therapy sessions, your relationship with your therapist feels distant—they still don't seem to “get you” or understand your goals. You’re not willing to go deeper than surface-level discussions, and you walk out of each session feeling like you’re not making progress.

It goes without saying that a strong therapeutic relationship is key to positive therapy outcomes.1 Unfortunately, client-therapist relationships don’t always reach their full potential. Many clients hesitate to open up, feel disconnected from the therapeutic approach, or have trouble aligning their goals with the therapist’s perspective. Even minor ruptures in an otherwise solid therapeutic relationship can weaken trust, reduce engagement, and limit the benefits of therapy. 

To address these challenges, therapists need more than just training in clinical skills and mental health interventions. Unfortunately, therapists often receive little guidance on the factors influencing therapist-client dynamics.2 This is where behavioral science can offer valuable insights, shedding light on why clients might disengage from therapy while providing evidence-based behavioral strategies to enhance trust, collaboration, and goal alignment within the therapeutic relationship.

About the Author

Smiling woman with long hair stands in front of a lush plant with pink and yellow flowers, near what appears to be a house exterior with horizontal siding and a staircase.

Kira Warje

Kira holds a degree in Psychology with an extended minor in Anthropology. Fascinated by all things human, she has written extensively on cognition and mental health, often leveraging insights about the human mind to craft actionable marketing content for brands. She loves talking about human quirks and motivations, driven by the belief that behavioural science can help us all lead healthier, happier, and more sustainable lives. Occasionally, Kira dabbles in web development and enjoys learning about the synergy between psychology and UX design.

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I was blown away with their application and translation of behavioral science into practice. They took a very complex ecosystem and created a series of interventions using an innovative mix of the latest research and creative client co-creation. I was so impressed at the final product they created, which was hugely comprehensive despite the large scope of the client being of the world's most far-reaching and best known consumer brands. I'm excited to see what we can create together in the future.

Heather McKee

BEHAVIORAL SCIENTIST

GLOBAL COFFEEHOUSE CHAIN PROJECT

OUR CLIENT SUCCESS

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Annual Revenue Increase

By launching a behavioral science practice at the core of the organization, we helped one of the largest insurers in North America realize $30M increase in annual revenue.

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Increase in Monthly Users

By redesigning North America's first national digital platform for mental health, we achieved a 52% lift in monthly users and an 83% improvement on clinical assessment.

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Reduction In Design Time

By designing a new process and getting buy-in from the C-Suite team, we helped one of the largest smartphone manufacturers in the world reduce software design time by 75%.

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Reduction in Client Drop-Off

By implementing targeted nudges based on proactive interventions, we reduced drop-off rates for 450,000 clients belonging to USA's oldest debt consolidation organizations by 46%

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