Subject lines and FCA authorization

United Kingdom

In order to help firms applying for Financial Conduct Authority (FCA) authorisation after a transition from the Office of Fair Trading, the FCA sent out emails to help with the application process, but the emails had a series of different subject lines. Some of the subject lines emphasized novelty, while others were personalized, and still others made their intention more salient. Although the results showed that some of the subject lines did not influence any significant behaivor change, the subject lines which did encounter the most success ended up being one which simply stated that help was available for the FCA application completion and the one which had a personalized subject line.

Biases Used


Other Applications: Tax Compliance, Law Abiding Behavior