Intervention

Bounded rationality and telecommunications

/
Colombia

CRC run a number of studies to identify the barriers to understanding and remembering the contract of the service providers. For the first stage, several experiments have been run on a sample of over 850 people to identify the cognitive biases and socio-economic aspects of the subjects. For the second stage, a new, simplified contract was implemented and measured.

Biases Used

Bias

Other Applications: